Customer Care Representative
Position Summary:
This position will eventually report to our Northeast Philadelphia headquarters after we re-open post-COVID. The role will currently be remote. Responsible for providing post-sales customer support within the Premium and Dealer divisions.
What you will do in this role:
- Apply general Almo policies and relevant regional policies to serve our dealers/customers and solve customer problems while protecting Almo’s financial position.
- Interact with customers/vendors and support Almo sales team by performing the following duties and communicating problem resolution and action back to customer/vendor partner/Sales team:
- Process customer credits/Administer all credit/adjustments for the Dealer/Premium divisions to include but not limited to damages, price adjustments, returns, missed POs, etc.
- Provide allowances for damages/defects based on manufacturer warranty
- Authorize service process when required
- Issue Return Authorization (RA)
- Resolve service issues, request for parts and replacement parts and other order issues
- Order Free of Charge (FOC) parts from vendors to resolve Dealer opportunities and issues.
M81319
Preferred Qualifications
What we look for in a candidate:
- Associate's Degree or equivalent from two-year college or technical school preferred but not required
- 2+ years of related experience preferred (B2B Customer Service)
- Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Problem-solving ability: understand unique situations and circumstances and apply Almo policies to identify and communicate decision