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Product Specialist

Who We Are:

Bectran, the industry leading SaaS platform, has grown rapidly over the years to become the companion toolkit for the credit department just as CRM is for the sales department. From simple to complex organizations and SMEs to Fortune 500 companies, Bectran has helped companies cut down the time to process and approve credit by over 90% whilst significantly lowering the risk of credit defaults and the cost of collections.

Our Platform Services Department lies at the heart of what we do. From effectively demonstrating product features and understanding client pain points in the pre-sales phase, to completing solution implementation, this swift and decisive team strives to create a seamless experience for Bectran’s clients.

What You’ll Do:
  • Assist or lead ongoing customer implementations for Bectran platform
  • Assist in product growth by analyzing customer requirements and designing features/workflows 
  • Prioritizing product roadmaps based on customer priorities and development lifecycles
  • Conduct product demos for prospective clients through online conferencing tools
  • Assist in customer support for existing customers, through phone, email or support tickets

What You Need to Be Successful:
  • Bachelor's degree
  • 1-3 years of experience in a technical or business client-facing role (preferred not required)
  • Affinity for understanding and explaining new software features
  • Experience in training a plus, both in-person and online
  • Track record of building lasting relationships with clients
  • Excellent communication skills

What You’ll Love About Bectran:
  • Developing strategic industry knowledge and driving your own success
  • Watching your hard work have a direct impact on the success of the company
  • 100% Company Covered Medical, Dental, and Vision Insurance
  • PTO and paid holidays
  • Company paid Wellness and Fitness programs
  • Relaxed, casual dress code

As Bectran continues its rapid growth in the Fintech industry, we are seeking highly-talented and passionate individuals to join our dynamic Platform Services team. If you’re ready to be inspired, solve complex problems, unleash your talent and grow professionally, we want to hear from you!