Chief-of-Staff

The Chief of Staff (COS) provides high-level administrative and IT project support by managing project timetables, conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. The COS drives hotel-wide initiatives and projects by developing and maintaining channels of communication at The Betsy and drawing the staff’s attention to key priorities.

Responsibilities and Duties Include but Not Limited to the Following:

●Manages and maintains ownerships' schedules.

●Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

●Coordinate and direct projects, events, programs and activities, to aid the Managing Director.

●Answer phone calls and direct calls to appropriate parties or take messages.

●Prepare responses to correspondence containing routine inquiries.

●Open, sort, and distribute incoming correspondence, including email.

●Greet guests and visitors on behalf of ownership and determine whether they should be given access to specific individuals.

●Prepare agendas and make arrangements, such as coordinating catering and audiovisual resources for meetings or other owner hosted events.

●Conduct research, compile data, and prepare papers for consideration and presentation by

ownership.

●File and retrieve corporate documents, records, and reports.

●Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

●Provide clerical support to other departments.

●Attend meetings to record minutes.

●Meet with individuals, special interest groups, and others on behalf of ownership.

●Compile, transcribe, and distribute minutes of meetings.

●Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

●Personifies the best values of The Betsy brand, demonstrating exceptional work ethic and service delivery.

●Represents the ownership family and The Betsy at the hotel and in the community by embracing the values of integrity, excellence and love of the arts.

●Ensures that communication flows freely and efficiently through the organization.

●Degree in business administration, computers, hospitality or related fields. preferred.

●The ideal candidate will have 2+ years of experience in a fast-paced business environment.

●Strong knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

●Superior communications skills and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

●Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

●Knowledge of computer hardware and software, including applications and programming.

●Knowledge of business and management principles involved in strategic planning, resource

allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

The Betsy – South Beach is an equal opportunity employer and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.