Customer Support Engineer Internship [PAID]
Customer Support Engineer Internship [PAID]
Location: Miami, FL (Brickell)
Must be able to work from office daily, we will work with you on scheduling if still in school.
Company Description
Kaseya is the leading provider of complete IT infrastructure management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 10 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
We are currently looking for presently enrolled college students or who recently graduated who have an interest in getting their feet wet in the IT world and create a career. This is a paid 6-month, full-time internship opportunity starting January 11th.
Supporting our customers is our #1 priority. If you have a desire to have a career in a technology sales based a Kaseya Technical Support Intern has strong and proven customer service experience. They build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a professional, courteous and customer focused attitude at all times, if this is you we would love your help taking care of them!
As an intern with our corporate team, you will:
- Record support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
- Provide Technical Support via Telephone, Remote Meeting, and Email.
- Manage multiple tasks in a fast-paced environment with competing priorities.
- Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
- Perform any and all other duties as assigned.
Qualifications
- Excellent written and spoken communication, motivated, and organized
- You have a great attitude motivated, coachable and competitive and want a successful career in the IT space.
- Must be able to work in a fast-paced environment
- Must pay attention to detail
- Positive, enthusiastic, motivated, autonomous self-starter;
- Basic familiarity with IT industry/Software a plus
Our internships offer you the opportunity to:
Explore Career Opportunities - you can receive an inside look at your potential career path
Network - meet a variety of people in your profession of interest through your internship, allowing you to form relationships you can build on in the future
Find Mentors - certain individuals can help guide you through your internship and expose you to opportunities to which you aspire
Other benefits of working at Kaseya include:
- Casual attire every day
- Paid parking & free access to building gym
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.