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Systems Network Analyst - Libraries Information Technology

SALARY: $27.66 - $44.15 Hourly
OPENING DATE: 03/13/20
CLOSING DATE: 03/20/20 at 05:00 PM EST


The Libraries Information Technology section is seeking a highly talented System Network Analyst to provide hardware, software and network support for Libraries systems and network infrastructure. Additional vacancies may be filled from this recruitment for a different location/section within the library system. This position may be assigned to any location/section within the Libraries Division based on operational needs.

The purpose of this position is to provide hands-on technical support in a multi-platform and geographically dispersed environment.

This position is responsible for helpdesk phone support, troubleshooting, and supporting hardware, software, networking and third party products. Thorough knowledge of Microsoft Windows and Apple MacOS is required. Candidates for this position must agree to work flexible hours and weekend shifts.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(Two years of relevant experience may be substituted for each year of required education.)

Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.

Special Certifications and Licenses

Must possess a valid Florida Class E driver's license at time of appointment and the ability to obtain and maintain authorization to drive on County business.


  • Must be able to work a flexible schedule that includes evenings, nights, and weekends
  • Bachelor's year degree from an accredited college or university with major coursework in Computer Science, Business, Engineering, or closely related field.
  • Master's degree from an accredited college or university with major coursework in Computer Science, Business, Engineering, or closely related field.
  • Dell Certified Technician or CompTIA A+ certification.
  • Microsoft Certified Professional or Microsoft Certified Desktop Support Technician or equivalent.
  • Project Management Professional (PMP) certification.
  • Two (2) or more years of hands-on experience supporting public library specific applications including, but not limited to, Integrated Library Systems' clients and EnvisionWare.
  • Two (2) or more years of hands-on experience supporting Centurion Technologies' SmartShield Suite
  • Two (2) or more years of hands-on experience supporting Microsoft Windows in a large, geographically dispersed enterprise environment including Active Directory.
  • Two (2) or more years of hands-on experience supporting the Apple MacOS software in a large, enterprise environment and familiarity with popular mobile devices from various manufacturers running on Windows, Apple iOS, and Android.


General Description:

Maintains, troubleshoots, resolves issues, and provides high level technical support to an agency.

Works under general supervision, independently developing work methods and sequences.

Duties And Responsibilities:

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

  • Provides technical support to users who are experiencing hardware and/or software issues; manages backup process; sends backup tapes off site and prepares new tapes for next backup; tests and installs applications and new drivers before deployment.
  • Sets up backup server, clients, groups and media for backup process; updates and upgrades operating system, application software on computers and servers; deploys new computers and servers to replace those broken and/or out of warranty.
  • Researches, analyzes, compares and applies solutions to many technical issues in our environment; creates and revises procedural documentation for installation of many third party software used; researches technical problems of moderate to high complexity; documents information of assigned incidents and resolutions.
  • Inventories computer equipment as part of annual hardware replacement project; installs and configures computer equipment as a part of the annual hardware replacement project; prepares systems for staff and public use.
  • Opens trouble tickets and coordinates with coworkers to resolve the issue; installs configure computer, software, hardware, and network communications, troubleshoots and resolves hardware, software, and network problems.
  • Performs related work as assigned.


Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.


Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities:

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.