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Desktop Engineer

Job Title: Desktop Engineer
Exact Location: 350 Holger Way, San Jose, California, USA
Duration: 12 months 
Job Description:
·        Troubleshoot, diagnose, document, and resolve all technical issues.
·        Help maintain documented processes to resolve common issues.
·        Provide 1st and 2nd Line IT desktop support to the Business.
·        To identify and resolve issues with applications, following agreed procedures and using application management software and tools to collect agreed performance statistics.
·        To carry out agreed applications maintenance tasks.
·        To provide technical expertise to enable the correct application of operational procedures.
·        To contribute to the planning and implementation of maintenance and installation work.
·        To identify operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.
·        To ensure that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.
·        Windows desktop / laptop reimage.
·        Expert knowledge of desktop software and hardware support, troubleshooting and resolution
·        Troubleshooting the Hardware and Software problems.
·        Knowledge on Ticketing Tool, ITIL Process can be added advantage