Information Technology Technician

This position works under the direction of the I.S. Supervisor and is distinguished by its specialization in installing, maintaining, supporting, and operating a wide variety of computer and peripheral equipment and software.

 

This position requires the ability to perform tasks related to specific functional areas within the Information Systems Department. An Incumbent is required to perform in one or more of the following specialized areas:

Desktop Computer Support -- Incumbents assigned to this area will perform job duties such as: installation, configuration, maintenance, and support of a wide variety of PC based computer systems and associated components, including, PC printers, PC peripheral devices, terminals, terminal printers, network printers, communications equipment, cables, and modems; load and verify operating systems and software packages, which include office suite applications, electronic mail and scheduling software; display, through practical application, skills in Customer Service and PC repair; assist in providing customer training for equipment and software within the scope of business operations and provide technical support to the County's user community as directed.

 

Call Center -- Incumbents assigned to this area will perform duties such as: respond as tier-one support for customers contacting the Information Systems Call Center requesting help; handle phone calls in a professional and courteous manner; transfer calls as needed; prepare logs and track service requests; report all hardware, software and network problems to the appropriate I.S. staff and affected user community; follow standard operating procedures when processing customer support calls. When responding to support calls use written aids, as well as acquired knowledge in the areas of: hardware; networking; packaged, emulation, database and custom software; and other technology in use in Shasta County. Incumbent will create a service request and dispatch a technician or refer the caller to tier-two support staff in the event they are unable to resolve an issue.

Any combination of education and experience sufficient to directly demonstrate possession and application of the following in the specialized areas within the series:

 

Operation of personal computers, PC Operating Systems, PC Printers, and peripherals including diagnostic and troubleshooting techniques; software tools used to remotely support personal computers; technical terminology as applied to computer operations; standard office automation software; such as word processing, spreadsheet and e-mail applications; general principles of operation of centralized computer systems and related equipment;

Operate various centralized computer systems and related peripheral and auxiliary equipment; install, configure and troubleshoot personal computer hardware and software and peripheral equipment; actively promote adherence to County computing and information systems policies; provide limited disk recovery assistance to customers; perform arithmetical computations; answer support calls in a professional and courteous manner; maintain logs, inventories and other required paperwork for certain positions. demonstrate clear and concise oral and written communication skills including the ability to communicate effectively with other technical staff and customers; demonstrate appropriate time management and organizational skills; troubleshoot hardware, software or other problems within specified area and take appropriate corrective action; work effectively and cooperatively as a member of a team and with those contacted in the course of work; interpret and follow both verbal and written instructions accurately and pay attention to the quality of work produced; effectively use communication tools such as telephone, voicemail, email, internet, intranet and others as required.

 

Possession of an appropriate California driver license may be required for some positions.

 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties in this class, the employee is frequently required to stand; walk; sit; stoop; kneel. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; crouch or crawl.

The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision and color vision and the ability to adjust focus. Work can occur in tight places that are dirty in which the employee may have to crawl.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some positions while performing the duties of this job normally work in outside weather conditions; other positions are in an indoor, climate-controlled environment normally kept cooler than usual. Some positions occasionally work near moving mechanical parts and are occasionally exposed to the risk of electrical shock. The noise level in most work environments is usually moderate.

 

 

 

Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on February 17, 2020. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.

 

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.

Applicants are encouraged to apply on-line at apply online or submit an application to the Shasta County Personnel Office.

 

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.