Customer Service Representative
POSITION HIGHLIGHTS:
- Training Schedule: 8am to 4pm Monday – Friday for two weeks (paid training)
- Starting pay is $12.35/hr with opportunity to earn monthly bonus based on performance
- Opportunity to work from home – based on performance and availability
- Must have 2:00pm - 11:00pm availability
PRIMARY RESPONSIBILITIES:
- Provide inbound customer service phone support to Access Securepak and Access Corrections customers.
- Process customer orders, deposits, track shipments and answer customer questions
- Process a variety of administrative tasks as a result of the customer call
- Consistently meet establish performance metrics and quality standards
- Complete other duties assigned by management
Job Requirements:
BASIC QUALIFICATIONS:
- Must be at least 18 years old
- High school diploma or GED equivalent
- Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
- Ability to attend two week training from 8am to 4pm Monday through Friday
- Must pass drug test, background check and have satisfactory credit check
- Basic computer navigation skills and ability to toggle between different computer screens and programs
OTHER QUALIFICATIONS:
- Prior customer service experience
- Excellent verbal and written communication skills
- Professional and upbeat telephone voice
- Ability to type 30 wpm