Job Title: Help Desk
Location : Redmond, WA
The Help Desk Executive will handle Tier-1 support calls from customers. This role will support the incoming service requests from customers for issues regarding a range of products.
Strong hands-on experience using a computer . Preferably Microsoft Office .
● Excellent verbal and written abilities
● Ability to converse ‘clearly’, fluently, and politely in English.
● Customer service and team oriented,
● Strong problem solving and analytical skills
● Strong organization skills
● Highly self-motivated, self-directed, and attentive to detail
● Ability to analyze, understand, and effectively communicate to end users and management
● Ability to learn, understand, and apply new technologies
● Familiar with call center process and workflow
Previous job with customer interaction