IT Help Desk Technician (Japanese language skills preferred)
Title: IT Help Desk Technician (Japanese language skills preferred)
Location: NYC
Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.
NOTE: Fluency in Japanese is a big plus.
Basic Function/Responsibilities:
· Handle Tier 1 help desk escalations through tickets or phone
· Excellent communication skill and customer service skills are must
· Follow up on outstanding requests and ensure timely resolution
· Create accounts and configure hardware as part of on-boarding process
· Manage and monitor internal assets to ensure accurate inventory records
· Other duties may be added and/or assigned as needed
Required Experience:
· Verbal and written fluency in Japanese preferred
· Windows, Google Collaboration Apps and MS Office.
· PC hardware, Printers, scanners, computer peripherals, Mobile devices.
· Client PC connectivity –Nice to have basic knowledge of Ethernet, TCP/IP and VPN
· Helpdesk ticketing systems, VDI, Active Directory, Antivirus/Security patch Software McAfee, Symantec, Virtual desktop, VMware, ticketing systems, VDI
· Strong customer service and troubleshooting skills
· Ability to communicate technical information, both verbal and written, to a wide range of end-users
· 2+ years’ experience working in a Windows environment