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JCU - Library Assistant - Student Outreach Guides

JCU: Library Assistants - Outreach Guides
Classification of Position: New
Department Name: Library
Org #: 105100

Reports to:
Amy Wainwright, Outreach and Student Engagement Librarian

Position Overview:
The Student Outreach Guide serves in a part time position and reports to Amy Wainwright, the Outreach and Student Engagement Librarian. This individual engages in direct contact with first-year commuter students in order for them to become successful and fully engaged in all aspects of their educational experiences at John Carroll University. The Student Outreach Guides contribute to the advancement of commuter students by aiding in their academic, emotional, and social adjustment, and personal development. 

Essential Job Functions:
A. Create a caring mentoring partnership with first-year commuter students.
1. Help students develop confidence and positive attitudes about learning.
2. Respect and involve students in decisions about their education and learning process.
3. Provides positive reinforcement and support for student efforts.
4. Seek to understand the psychological, emotional, and physical problems that may cause students to have difficulty at John Carroll.

B. Act as a resource person and referral source regarding academic, financial, spiritual, and social concerns to ensure that students utilize the full scope of University services.
1. Attend mandatory fall and spring training(s) and participate in ongoing training to better understand student support services.
2. Meet regularly with students, individually and/or in groups, to help develop personal, interpersonal, and organizational skills to effectively transition from high school to college.
3. Reinforce the identity development of commuter students by encouraging participation in campus events, lectures, workshops, etc.
4. Respond to reasonable needs and requests of students (meeting times, etc.).
5. Participate in at least two commuter events organized by the Office of Student Engagement each month.
6. Complete contact forms weekly for the supervisor.
7. Attend a weekly office hour in the Learning Commons to be available to students
8. Notify Supervisor of any concerns raised by the commuter students. 

Required Qualifications:
Minimum cumulative GPA of 2.5+ must be met when applying and maintained while in the position. Outreach Guides must be enrolled in a minimum of 12 credit hours per semester and be in good academic standing with no active academic probation. Applicants need to have completed one full semester at John Carroll. The ideal candidate should demonstrate strong interpersonal skills; positive attitude; self-motivation; and maintain an ongoing general knowledge of campus resources. Additionally Guides will be dependable and flexible; be able to relate well to a variety of people; respect students’ confidentiality; have strong reading and writing skills; be friendly, and patient. Applicants must demonstrate behavior appropriate to working one-on-one with students and are expected to adhere to the Student Code of Conduct. Any violation of the Student Code of Conduct or failure to complete required duties may result in immediate removal from the program.

Preferred Qualifications:
A commitment of one year is preferred. Experience leading a student organization, residence halls, orientation session, a Learning Commons study table, and/or campus tour strongly preferred. Both commuter and residential students are welcome to apply.

Normal Working Hours and Conditions:
This position will require work to be performed based on commuter student/ambassador schedules. Both parties will brainstorm, negotiate, and agree to the best dates, times, and manners to meet (i.e. in-person, phone, text, etc.).

Learning Outcomes:
Student Guides will
● Increase their understanding of student support services at John Carroll
● Increase their understanding and appreciation of different values and lifestyles.
● Increase skills in creative problem-solving.
● Gain experience that will be applicable in future career goals 

Selected candidates will interview at Grasselli Library. Prior to a confirmed hire, documentation for the I -9, completed W-4, IT 4, direct deposit authorization, and signed confidentiality agreement will be required.