Copier Service Technician
Major Responsibilities:
Maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).
DUTIES AND RESPONSIBILITIES:
- Respond (arrive) and complete open service call tickets to achieve KYOCERA productivity and quality standards.
- Maintain optimum equipment performance per manufacturer maintenance and repair procedures.
- Report poor or suspect machine performance to Field Supervisor or Service Director at first suspicion.
- Maintain accurate inventory of parts shipped to and stored in personal vehicle inventory.
- Conduct and report accurate parts inventory on a quarterly basis or as required.
- Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department.
- Provide on-going key-operator training to enhance user productivity, increase machine up time and reduce service tickets.
- Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows.
- Perform courtesy calls and or provide all necessary documentation.
- Adhere to KYOCERA codes of conduct.
DESIRABLE QUALIFICATIONS:
- Minimum 2 years mechanical and electrical support experience, within office product industry required.
- Minimum 2 years’ experience with Copystar by Kyocera office products preferred.
- Network connectivity skills sufficient to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to KYOCERA teammates and customers including remote assistance.
- Ability to travel to and from customers within customer base.
- Ability to read and follow technical schematics and service manuals.
- Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills.
- Excellent electrical and mechanical troubleshooting skills.
- Valid driver’s license required.
- Physical requirements: ability to bend, lift 50 pounds.
- Strong teamwork and customer service skills.
- A+ Certification or equivalent preferred.
- Attentive to details.
- Independent work skills and able to work under deadlines.