IS Service Desk & IT Service Manager
Northern Light Health is looking for a passionate leader to join our team to manage our Information Systems (IS) Service Desk and IT Service Management teams.
The IS Service Desk & IT Service Management Manager is responsible for the IS Service Desk call center and IT Service Management teams at Northern Light Health.This position leads and supervises the day to day operations of both teams while also reviewing current operations and implementing improvements to allow for continual service improvement. This position supports the standardization,quality, and optimization of IT Service Management with the goal to improve services provided to our users and ultimately our patients. This is a key position in the training,operation, and ongoing improvement of the Information Technology Infrastructure Library (ITIL) processes within Information Systems. The ideal candidate will coordinate structured processes used by the IS departments to provide and manage services within the organization such as ITIL processes, including Change Management, the Change Advisory Board (CAB), and other duties as assigned.