Implementation Analyst
Riskonnect’s Implementation Services team is seeking an Analyst to implement and support solutions for our clients. If you are a self-motivated individual committed to providing excellent service to clients and you thrive in a challenging, fast-paced work environment this could be the right role for you.
Responsibilities for Analyst:
· Provide client support and platform expertise during implementations.
· Analyze, document, and map client business requirements.
· Manage client expectations and resolve issues.
· Configure system to house data and build in workflows to automate processes per client specifications.
Qualifications for Analyst:
· Bachelor’s degree Management Information Systems, Risk Management, or related field
· Demonstrated professionalism interacting with all levels of management
· Excellent presentation, communication, and interpersonal skills
· Ability to effectively prioritize and escalate customer issues
· Detailed, organized, and results-oriented
· Ability to multi-task and perform effectively under pressure
· Analysis, troubleshooting, and problem solving expertise
Preferred Qualifications:
· Experience using Salesforce
Travel: 20%