CIS HelpDesk Technician
CIS HelpDesk Technicians help SPU faculty, staff and students keep their computers and other technology running well. As a member of our technology support team, you will join us in our effort to support our campus customers through installation, troubleshooting, and servicing of microcomputer software, hardware, and peripherals.
REQUIRED: Desire and ability to learn PC & mac support skills; Superb people and communication skills (both written and verbal) ; A desire to provide fantastic customer service; Excellent analytical and problem solving skills; Ability to adapt to changing situations; Strong work ethic and the ability to work alone and be self-directed as well as able to work with others on group projects; Good organizational skills; Attention to detail; An interest in technology; Ability to independently troubleshoot and resolve PC related technical problems.
DESIRED: A background in technical support; Hands-on knowledge of PC & mac hardware and software; Strong working knowledge of the Windows and Macintosh operating system, MS Office Suite, as well as MS Office for mac. Other areas for knowledge include: hardware support; an understanding of basic networking principles; and familiarity with a variety of troubleshooting and security tools, from antivirus and spyware removal tools to operating system utilities.
Thank you for your interest in applying for our CIS HelpDesk Technician Position. There is no application to fill out. In order to apply for this position, please send your Cover letter and Resume' to Timothy Hisey at firstname.lastname@example.org.
In addition to listing your work experience in your resume, the cover letter should provide a more detailed description of your background in computer troubleshooting, installing & supporting software, and building & repairing windows-based desktop & laptop computers.
This position is limited to between 13 - 20 hours per week during the regular school year but may increase to 30 - 40 hours per week during quarter breaks and/or summer.
This position does qualify for work study.
The Pay range is $16-$20 Depending on experience.