Patient Coordinator
Position Summary
Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department
Job Responsibilities
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient’s responsibility for payments
- If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
- Answers phones, responds to inquiries and triages calls to appropriate personnel.
- Maintains waiting areas in a neat and tidy condition.
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
- Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
- Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
- Educates patients about the patient portal and encourages patient participation.
- Distributes informational and specialty-specific educational brochures.
- Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
Education
- High school diploma or GED
Experience
Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person
Knowledge, Skills and Abilities
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work
Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer.