Support Engineer
Essential Functions:
- Primary Engineering contact for the Maintenance organization outside of normal business hours.
- Quickly and effectively provide information and instructions to resolve Maintenance issues within a high-pressure environment.
- Troubleshoot and develop Engineering Authorizations for deferred or chronic issues, as well as for repairs to AOG or AOG imminent aircraft.
- Interpret drawings, technical data, and Title 14 CFRs as applicable for repairs and modifications.
- Respond to requests for technical information and engineering data from the maintenance organization.
- Coordinate and liaise with aircraft and component manufacturers to obtain technical data and required approvals for engineering assignments.
- Prepare technical data, procedures, reports, drawings, manuals, and other required publications.
- Review Engineering Assistance Requests (EAR), Service Bulletins, Airworthiness Directives, Service Letters and create engineering projects as required by those documents.
- Ensure Service Bulletins are entered into the Company FMIS (TRAX) and kept up to date.
- Remain cognizant of Title 14 CFR changes, modifications, configuration changes, and maintenance program requirements.
- Suggest improvements to aircraft systems, methods and procedures, and participate in reliability improvement and cost reduction programs.
- Gather data for technical manuals, drawings, inspect aircraft, pursuant to obtaining FAA approval for aircraft modification and repair as directed.
- Remain familiar with the GMM and other company manuals.
- Bachelor’s degree preferred; minimum Associate’s degree in Aerospace Engineering, Aviation Technology or a related field required; combination of relevant education and experience considered in lieu of degree
- Valid FAA Mechanic Certificate with Airframe and Powerplant (A&P) rating may be accepted in lieu of degree, with equivalent experience
- Minimum 1 year of experience in a 121 airline department or comparable maintenance experience
Knowledge, Skills and Abilities:
- Strong analytical skills
- Ability to make sound decisions quickly
- Knowledge of Title 14 of the Code of Federal Regulations
- General understanding of time controlled parts, reliability programs, FARs, manufacturers’ documentation to include but not limited to: maintenance manuals, IPCs, troubleshooting manuals, wiring diagrams, aircraft drawings and CMMs, SBs, STCs, Ads and PMA parts
- Excellent communication skills
- Moderate level of computer and technical writing skills
- Ability to work extended hours and weekends as required by management or for project completion