Systems Analyst (Technical Support, Software Assurance Testing & Customer Success)
Customers are the core drivers of ZL product development.
Responsibilities include working with ZL customers to resolve any challenges that arise from use of the software; proactively engaging customers in training sessions; conducting quality assurance testing with the product; putting in effort to ensure customer success; finding innovative ways for current ZL customers to improve their experience and achieve best practices within their organization. Typical Roles:
Responsibilities include working with ZL customers to resolve any challenges that arise from use of the software; proactively engaging customers in training sessions; conducting quality assurance testing with the product; putting in effort to ensure customer success; finding innovative ways for current ZL customers to improve their experience and achieve best practices within their organization. Typical Roles:
- Stress-testing the product before software releases are made available to customers
- Proactively communicating with customers to ensure the product is exceeding requirements
- Training customers on how to effectively use both basic and advanced features of the product
- Escalating any technical bugs or issues reported by customers to the proper parties