Client Migration Scheduler
Position Summary:
At NAVEX Global, our goal is to delight our customers by providing high quality, highly valued products and services. As a Client Migration Scheduler your primary goal will be to contact our existing customers and schedule a migration of their existing system to a new program. Typical client discussions may include answering product how-to questions, explaining the benefits of our new systems and scheduled system overviews.
In This Role You Will Often:
- Demonstrate a strong working knowledge of NAVEX Global’s suite of products as assigned to you and be able to communicate the value of our products with our client base
- Educate existing clients on what products and services are available to meet their immediate needs
- Actively participate in initiatives that allow NAVEX Global to maintain healthly client relationships and drive additional revenue
- Manage client discussions and questions via phone and email within service level agreement requirements and overcome client objections to drive the client toward a decision
- Educate/Train clients on product solutions
- Interpret and communicate specialized technical material into information usable by clients
- Manage confidential and proprietary client information
- General understanding of business environment and ability to understand business workflow and organization
This Job Might Be For You If You Have:
- Bachelor’s Degree from an accredited university or college or equivalent work experience
- Stong technical aptitude
- Excellent written and verbal communation skills
- Ability to hear and assimilate new information quickly
- Ability to independently evaluate and define client and system needs
- Ability to work with cross-functional teams internally and externally to achieve results
- Ability to foster valued client relationships
- Ability to work both independently and within a close knit team environment
- Self-organized with ability to define and deliver on priorities
- High level of attention to detail, excellent follow through and reliability
- A commitment to do the right things right