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Determine if a person holds a driver’s license (DL) or identification card (ID) in another state

Access the Unified Network interface (UNI) to send daily requests to other states electronically to terminate a DL/ID

Process license related reports to resolve discrepancies using the American Association of Motor Vehicle Administrators’(AAMVA) State2State system

Interact with other jurisdiction and AAMVA to resolve transaction anomalies

Assist with correcting errors on the registry database and insure that information is correct, accurate and consistent

Communicate with the other jurisdictions to correct errors or to determine which state should hold the pointer

Analyze issues to identify resolution actions working with internal and external entities as necessary

Research issuance dates and partial SS numbers when duplicate active credentials occur

Provide information on all state issued DL/ID’s nationwide

Verify DL/ID cards presented as a form of identification

Assist internal customers in processing transactions, resolving licensing problems and answering licensing/identity questions via telephone

Analyze data to determine what state a person actually belongs to, the type of offense, incident date, etc.

Maintain liaison with Driver Licensing authorities in other jurisdictions as necessary

Serve as receiving teller for the unit as necessary

Receive and log daily reports containing MCSIA compliance issues and errors

Categorize errors and prioritize resolution actions in order of business impact criticality

Maintain awareness of compliance changes as introduced by FMCSA and AAMVA

Research and communicate information concerning driver's license or driver record data with the public and the department and other states ensuring that data is interpreted and entered correctly