Client Experience Assistant

Client Experience Assistant: Job Description 

Atascosa Counseling and Consultation Services | Position overview 

Role Type W-2, hourly, part-time | On-site in Pleasanton, Texas Schedule / Pay Mon-Thu, 3:00-7:00 p.m. (16 hours/week); 2nd & 4th Saturdays, 10:00 a.m.-2:00 p.m. (8 additional hours/month). $12/hour; six-month compensation review based on experience and performance. 

Primary Goal A welcoming client experience, smooth intake handoffs, and a prepared office each evening.

Position Summary The Client Experience Assistant helps clients feel welcome and supports a calm, organized counseling office during afternoon, evening, and selected Saturday appointments. This non-clinical role helps keep routine tasks from interrupting therapists and the Office Manager. 

Essential Responsibilities 

• Greet clients warmly; maintain a peaceful, discreet, and orderly waiting room. 

• Answer basic calls and questions using approved scripts; route complex requests to the appropriate staff member. 

• Assist with new-client intake readiness, paperwork checklists, and appropriate follow-up after training. 

• File, scan, and organize documents only in approved secure locations; confirm correct client records. 

• Restock screening forms, stickers, tissues, coffee supplies, and restroom essentials; prepare therapy rooms. • Complete light vacuuming, trash removal, room reset, and assigned end-of-day closing tasks. 

• Help maintain accurate handoffs and follow the practice's 12-week care-cycle procedures as trained. Professional Boundaries and Safety • Protect client privacy and confidentiality; never discuss another client's care or records. 

• Escalate urgent safety or clinical concerns immediately under ACCS procedures; do not provide counseling or clinical advice. 

• Refer insurance, payments, claim issues, medication questions, and custody/consent decisions to authorized staff. 

Do not make financial, legal, or treatment decisions independently. 

Qualifications and Work Style 

High school diploma or equivalent; basic computer skills; clear communication; dependable attendance; strong attention to detail; and willingness to follow procedures. 

Experience in customer service, a medical or school office, or Google Workspace is helpful but not required. 

The position involves standing, walking between rooms, restocking, and light office cleaning.

 Supervision and Review Reports to ACCS practice leadership, with routine administrative direction from the Office Manager when available.  

Performance check-ins occur around 30, 60, and 90 days. Pay is reviewed after six months based on experience and performance; an increase is not guaranteed. ACCS is an equal opportunity employer. Reasonable accommodations will be considered for qualified individuals.