Training & Development Intern

PURPOSE OF THE POSITION 

The Training & Development Intern is a Spring 2027 internship responsible for building a Multi-unit Leadership training syllabus, the training path for leaders who oversee multiple restaurants. This project turns informal above-store-level development into one consistent, repeatable program. This position layers above-store-level admin, reporting, and leadership training onto the existing positional and General Manager foundation, using the current Manager in Training training syllabus as the model. The intern owns this project, partners with Field Training and operations leaders, and delivers a gap analysis, a validated Multi-unit Leadership training syllabus draft, a pilot and rollout recommendation with proposed success metrics, and a Senior Leadership presentation.

KEY RESPONSIBILITIES 

Discovery & Gap Analysis 

➢ Complete orientation and the In-Store Experience to learn restaurant operations firsthand 

➢ Audit the structure and content of the current MIT training syllabus 

➢ Identify existing above-store-level training materials that can be reused in the new training syllabus 

➢ Interview a defined group of above-store-level leaders and audit the admin and reporting work the role requires 

➢ Document the gap between GM-level training and above-store-level work 

Training Syllabus Design 

➢ Define the training syllabus architecture: the shared positional and GM foundation, plus above-store-level layers for admin, reporting, and leadership 

➢ Sequence content by week or phase with sign-off points 

➢ Build admin and reporting content from audit findings, in the MIT training syllabus format 

➢ Outline the leadership content, anchored to the department’s leadership framework 

➢ Partner with the supervisor at the midpoint check-in to approve the architecture 

Draft & Validation 

➢ Finish the full Multi-unit Leadership training syllabus draft 

➢ Validate the draft with two or three above-store-level leaders 

➢ Revise the draft based on leader feedback ➢ Draft a pilot and rollout recommendation with proposed success metrics

Presentation & Transition 

➢ Present the project and recommended solution to the supervisor and SLT 

➢ Hand off all files, the gap analysis summary, and open items 

➢ Complete the end-of-internship check-in, program evaluation, and HR exit interview

Work Environment 

This is a temporary, non-benefits-eligible internship running Monday, January 25 to Friday, May 7, 2027 (12 weeks), with up to 20 hours per week on an agreed schedule consistent with university and credit requirements. All work is performed on-site at the Support Center, and remote work is not permitted. All equipment remains on-site for the full internship.

REQUIREMENTS AND COMPETENCIES 

• Availability to work on-site at the Support Center on an agreed weekly schedule of up to 20 hours 

• Ability to interview subject-matter experts and synthesize what is learned into clear, structured documents • Comfort presenting to senior executives 

• Ability to meet deadlines and work independently with light supervision 

• Coursework or experience in instructional design, curriculum development, or training preferred

SKILLS 

• Strong written and verbal communication skills 

• Strong organizational and attention-to-detail skills 

• Ability to build relationships and gather input from leaders

TECHNICAL SKILLS 

• Proficiency with Microsoft Office or similar business software, including PowerPoint

EDUCATION 

• Currently enrolled as a college junior or senior 

• Field of study related to the internship, such as organizational learning, instructional design, or business / hospitality management

PHYSICAL REQUIREMENTS 

• Ability to sit, stand, and walk for extended periods 

• Ability to lift up to 30 lbs during the In-Store Experience 

• Ability to perform the physical requirements of the In-Store Experience in a fast-paced restaurant environment