Customer Service Associate

About Master Bond  

Master Bond manufactures specialty epoxies, silicones, and UV-curable adhesives in Hackensack, NJ. Our products are used in demanding applications in aerospace, electronics, medical devices, and other advanced industries.

We are hiring a Customer Service Associate to support order intake and processing, quoting, and customer documentation. This role suits someone who takes pride in getting the details right, follows through consistently, and keeps work moving. You will work with customers and internal teams to make sure requests are complete, accurate, and handled promptly.

Key Responsibilities: 

• Receive and enter customer orders; verify product names, quantities, pricing, shipping details, and purchase order requirements before processing.
• Identify missing or conflicting information, clarify details with customers, and resolve discrepancies before orders move forward.
• Prepare and process quotes using approved pricing and terms; maintain accurate records and follow up on outstanding information.
• Answer customer questions by phone and email about orders, quotes, documentation, and status; route technical questions to the appropriate team.
• Coordinate with production, shipping, and other internal teams on order requirements and updates; communicate changes promptly.
• Maintain organized customer records, track open requests, and complete related administrative and transactional tasks.

Qualifications: 

• Bachelor's degree
• Exceptional attention to detail and accuracy when working with numbers, forms, and customer records.
•  Diligence and reliability: check your work, follow established processes, and follow through until a task is complete.
• Strong organization and time management; able to handle recurring work and multiple requests without losing track of details.
• Clear, professional written and verbal communication and a patient, helpful approach to customers.
• Comfort with email, spreadsheets, and data entry; able to learn order processing and quoting systems.
• Experience in customer service, order processing, administrative support, or a similar role is helpful. A technical degree or chemistry background is not required.

Compensation & benefits: 

• Compensation: $58,000 - $68,000 
• Health and dental insurance, 401(k), and paid time off (PTO)   
• In-office 5 days during the week in Hackensack NJ