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Technology & Automation Analyst

PCOnline
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Summary

We are seeking a motivated, entry-level Technology & Automation Analyst who is interested in Artificial Intelligence (AI), business automation, and enterprise technology solutions to support the ongoing technological development of our U.S.-based e-commerce and third-party logistics (3PL) operations. In this role, you will work closely with our business operations and technology teams to explore how software tools, AI applications, and automation technologies can improve real-world warehouse and e-commerce operations. You will gain hands-on experience working with business systems, automation equipment, AI-powered tools, and operational improvement projects.

We do not expect you to be an experienced software or AI engineer. We place greater value on your technical foundation, willingness to learn, problem-solving mindset, and ability to apply technology to practical business challenges. This position is ideal for recent graduates and early-career professionals who want to build their technical skills while gaining exposure to real business operations.

Key Responsibilities

1. Business Systems & Technical Support
  • Assist in maintaining, supporting, and optimizing warehouse management systems, servers, and related technology infrastructure.
  • Participate in the testing, configuration, troubleshooting, and improvement of existing warehouse automation equipment.
  • Help identify and resolve technical issues affecting daily warehouse and business operations.
  • Support improvements to system workflows, usability, and overall operational efficiency.
2. AI & Automation Applications
  • Explore practical applications of AI tools and emerging technologies in warehouse and e-commerce operations.
  • Participate in AI-related projects involving shipping label recognition, Optical Character Recognition (OCR), product information processing, and returns management.
  • Develop basic automation solutions using Python, AI tools, APIs, or low-code/no-code platforms.
  • Assist in testing, evaluating, and deploying new software tools and automation technologies under the guidance of the technical team.
  • Support the integration of AI-powered tools into existing business processes.
3. Business Process Optimization
  • Collaborate with warehouse and operations teams to identify workflows that can be improved through technology and automation.
  • Assist in gathering business requirements, evaluating potential solutions, and testing process improvements.
  • Monitor and document the results of technology implementations.
  • Participate in data collection, operational analysis, reporting, and workflow improvement projects.
  • Help bridge the gap between business needs and technical solutions.

Basic Qualifications

  • Bachelor’s degree or higher in Computer Science, Information Systems, Data Science, Engineering, or a related technical field.
  • Basic programming knowledge, with familiarity in Python, SQL, or other programming tools.
  • Strong interest in AI, automation, software systems, and emerging technology applications.
  • Good analytical thinking, problem-solving, and independent learning skills.
  • Strong communication skills and the ability to collaborate with different teams.
  • Willingness to participate in hands-on technical implementation, troubleshooting, and real-world problem-solving.
  • Ability to work on-site in Delaware.

Preferred Qualifications (Not Required)

  • Experience or familiarity with any of the following is a plus, but not required:
  • AI tools, Python automation, scripting, or data analytics projects.
  • Basic knowledge of Linux, servers, APIs, databases, or enterprise business systems.
  • Coursework, internships, or personal projects involving OCR, computer vision, or other AI applications.
  • Experience or exposure to logistics, e-commerce, warehouse operations, or automation equipment.