Assistant General Manager

Company: Get Air Trampoline ParkLocation: Charlottesville, VirginiaPosition Type: Full-Time | ManagementSchedule: Approximately 38–42 Hours per Week | Weekend Availability RequiredReports To: General Manager / Park Operations Manager

About Get Air

At Get Air Trampoline Park, we're more than just a place to jump — we're a destination for family entertainment, birthday celebrations, and unforgettable experiences!

Our mission is to provide a safe, exciting, and welcoming environment while delivering exceptional customer service and maintaining high operational standards.

We're currently seeking a motivated, results-driven, and dependable Assistant General Manager to join our leadership team at Get Air Charlottesville, Virginia.

This is an excellent opportunity for individuals passionate about leadership, business operations, employee development, and customer service who are looking to take the next step in their management careers.

Position Overview

The Assistant General Manager (AGM) plays a critical role in the daily operations and overall success of the park.

Working directly with the General Manager, the AGM helps oversee employee performance, guest satisfaction, financial objectives, safety compliance, and facility operations.

This position requires a hands-on leader who is comfortable taking initiative, making operational decisions, holding employees accountable, and maintaining company standards.

The ideal candidate is someone who leads by example, takes ownership of results, and understands the importance of balancing exceptional customer service with operational efficiency and profitability.

Key Responsibilities

Leadership & Employee Development

Assist the General Manager in overseeing daily park operations and employee performance.

Supervise, coach, train, and develop Team Members and Team Leads.

Support employee onboarding, training completion, and performance evaluations.

Assist with employee scheduling, shift coverage, and labor management.

Establish clear expectations and maintain accountability for company policies and operational procedures.

Address employee concerns professionally and escalate sensitive matters when appropriate.

Foster a positive, productive, and team-oriented work environment.

Serve as the acting manager on duty when the General Manager is unavailable.

Business Operations & Financial Performance

Support the General Manager in achieving revenue, profitability, and operational performance goals.

Monitor key performance indicators (KPIs), including sales, labor efficiency, guest satisfaction, and operational compliance.

Help manage labor expenses and ensure staffing levels align with business demands.

Promote membership sales, birthday party bookings, admission upgrades, and concession revenue.

Identify opportunities to improve sales performance, operational efficiency, and overall profitability.

Assist with inventory management, ordering, and expense control.

Support accurate cash handling, register reconciliation, deposits, and financial reporting.

Help implement company initiatives, promotions, and operational improvements.

Guest Experience & Customer Service

Ensure guests consistently receive exceptional customer service.

Resolve guest concerns, complaints, and service issues professionally and efficiently.

Maintain a welcoming, family-friendly environment.

Support birthday parties, group events, private rentals, and special promotions.

Coach employees on effective communication, customer engagement, and upselling techniques.

Monitor guest feedback and recommend improvements to enhance the overall experience.

Safety, Compliance & Facility Management

Ensure park safety rules, operating procedures, and company policies are consistently followed.

Conduct routine facility inspections and identify potential safety or maintenance concerns.

Assist with incident documentation and appropriate response procedures.

Oversee cleanliness, sanitation, and general facility presentation.

Ensure daily, weekly, and monthly operational checklists are completed accurately and on time.

Coordinate maintenance concerns and communicate facility needs to the General Manager.

Support compliance with applicable workplace safety and operational requirements.

Administrative & Management Responsibilities

Assist with opening and closing procedures, including cash accountability and facility inspections.

Maintain accurate operational records, reports, and employee documentation.

Support hiring, interviewing, onboarding, and employee retention initiatives.

Communicate effectively with park management and company leadership.

Assist with implementing company policies, training programs, and operational standards.

Provide timely updates regarding staffing, sales performance, maintenance, and operational concerns.

Qualifications

Required Qualifications

Previous leadership, supervisory, or management experience.

Strong communication, organizational, and interpersonal skills.

Demonstrated ability to lead teams and hold employees accountable.

Ability to multitask, prioritize responsibilities, and solve problems in a fast-paced environment.

Strong customer service skills and a professional attitude.

Dependability, initiative, and a results-oriented mindset.

Basic understanding of sales, cash handling, and daily business operations.

Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Ability to perform the physical and operational responsibilities of an active entertainment facility.

Preferred Qualifications

Previous management experience in hospitality, retail, entertainment, recreation, or food service.

Experience with employee scheduling, hiring, training, and performance management.

Familiarity with budgeting, labor management, inventory, and financial performance metrics.

Experience with point-of-sale systems and operational reporting.

College coursework or a degree in Business Administration, Management, Hospitality, or a related field.

A college degree is not required. Relevant leadership experience, demonstrated performance, and a strong work ethic are highly valued.

Compensation & Benefits

Competitive hourly compensation based on experience and qualifications.

Potential eligibility for performance-based incentives and bonuses.

Opportunities for professional development and leadership training.

Hands-on experience in business operations and financial management.

Opportunities for internal advancement.

Additional benefits may be available based on employment eligibility and company policy.

Career Growth & Professional Development

At Get Air, we believe in recognizing strong performance and developing leaders from within.

As an Assistant General Manager, you'll gain valuable experience in:

Business operations and strategic decision-making.

Profitability, budgeting, and expense management.

Employee leadership and organizational development.

Sales strategies and revenue optimization.

Human resources and workforce management.

Customer relations and conflict resolution.

Facility management and operational compliance.

Performance analysis and KPI management.

Successful Assistant General Managers may be considered for future advancement opportunities, including General Manager, Park Operations Manager, and other leadership positions, depending on performance, qualifications, and business needs.

Who We're Looking For

We're looking for more than someone who can simply manage a shift.

We're seeking a leader who takes initiative, identifies problems before they escalate, develops their team, and consistently looks for ways to improve the business.

The ideal candidate understands that strong leadership requires accountability, communication, adaptability, and a willingness to lead by example.

You should be comfortable balancing employee development, customer satisfaction, operational expectations, and financial performance while maintaining a positive and professional work environment.

Ready to Take the Next Step in Your Management Career?

If you're passionate about leadership, enjoy working in a fast-paced environment, and want to make a meaningful impact on a growing team, we encourage you to apply!

Join Get Air Charlottesville and help us deliver exceptional guest experiences while building a stronger, more successful operation.

Apply today!

Get Air Charlottesville is an equal opportunity employer.