IT Support Intern – Managed Services

IT Support Intern – Managed Services

Interlink Cloud Advisors is a Microsoft AI, cloud, and security consulting company based in Mason, Ohio, in the Cincinnati area. Our team helps clients get more value from technology investments and supports environments using Microsoft 365, Intune, security solutions, Exchange, Teams, Azure, Microsoft Entra, and Active Directory.

Start your IT career with a paid internship on Interlink’s Managed Services team. This entry-level opportunity is designed for a student interested in building practical IT support skills and learning how to help clients use technology effectively. Interlink recruits interns for fall, spring, winter, and summer semesters.

Learning Outcomes:• Gain invaluable experience supporting cloud-managed solutions for a Microsoft Gold Partner and learning from industry experts• Develop and maintain rapport with end users by displaying detailed knowledge of their IT environment and business-critical issues• Establish and maintain high levels of incident ownership through the incident lifecycle to a satisfactory conclusion• Analyze and troubleshoot the nature of requests and customer issues while providing suitable solutions within SLA timescales• Understand and operate escalation procedures• Meet personal and team productivity goals and quality targets in line with the Support Services Department• Work side by side with some incredible colleagues

Roles & Responsibilities:• Learn incident ownership, troubleshooting, and escalation for our Enterprise, Mid-Market, and SMB customers• Gain experience with cloud-managed solutions and learn from industry experts• Provide technical support for various IT systems including Microsoft 365, Windows Intune, Microsoft Azure, Microsoft Exchange, Active Directory, Windows Server, Windows Desktop, and other general IT infrastructure SAN storage, networking, etc.

Requirements:• The candidate should enjoy being a self-motivated team player• Ability to listen carefully, communicate respectfully, and help others solve problems; examples may come from coursework, student activities, volunteer work, or customer-facing employment.• Pursuing a degree in Management Information Systems, Computer Engineering, Computer Information Systems, Information Technology, or similar.• Currently enrolled in an undergraduate program as a Sophomore or higher• Familiarity with Windows computers and Microsoft 365 applications, plus an interest in troubleshooting. Relevant experience may come from coursework, personal projects, or helping others with technology.• Must have reliable transportation• Flexible scheduling; communicate your class schedule and availability so work hours can be coordinated with the team’s support needs. About UsInterlink is a nationally recognized IT consultancy, offering the flexibility of a small company while providing stability and benefits usually found at enterprise firms. We work with a "family first" attitude, so we look to hire motivated individuals who understand that getting work done while having fun is important. As the winner of The Best Places to Work Award for five consecutive years, we know what it takes to care for our employees and clients.

Interlink AdvantageInterlink helps clients simplify Microsoft technology, avoid overspending on licenses, and get more value from the tools they already use. Our Managed Services team supports that mission through responsive help desk service, proactive monitoring and maintenance, and security-focused support. An innovative, fun, and collaborative environment supports this work. Get to know our company culture at: http://www.interlink.com/about-us/company-culture. Interlink Cloud Advisors is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.