Operations & Club Manager
About Cruz Sports Coaching
Cruz Sports Coaching delivers community basketball academies, National League squads, holiday camps, and school sport provisions across 8 locations in North London and Hertfordshire. We are currently scaling our operations, building repeatable club management blueprints, and looking towards multi-site expansion and future territorial franchising.
The Role
We are seeking an Operations & Club Business Manager to take ownership of the club’s day-to-day business engine. Reporting directly to the Founder & Director, you will oversee all club departments—managing administrative infrastructure, streamlining systems, driving school outreach conversion, and ensuring our technical staff and lead coaches hit consistent operational standards.
This role suits either:
An ambitious postgraduate / Master’s graduate in Sports Business / Management who pairs commercial energy and digital literacy with strong leadership presence; OR
A seasoned operations manager with proven experience in sports, leisure, or multi-site services seeking flexible, impactful part-time hours.
Key Responsibilities
1. Departmental Oversight & Staff Accountability
Act as the operational bridge between the Director and club department leads (Club Management, School Outreach, and Lead Coaches).
Set, monitor, and enforce operational KPIs: coach punctuality, uniform standards, registers, venue setup, and matchday logistics.
Conduct weekly operational check-ins with key staff to resolve court, equipment, and scheduling friction before it escalates.
2. Systems Automation & Operational Playbooks
Audit and optimize the club’s digital tools (Class4Kids, payment gateways, parent communication channels) to eliminate manual administration.
Build and maintain a live Master Venue & Exam Blackout Matrix across all school and leisure centre partners 8+ weeks in advance.
Create standard operating procedures (SOPs) for venue disruptions, emergency cover, and customer inquiries.
3. Quality Assurance & Recruitment Pipeline
Oversee recruitment pipelines for lead coaches, assistant coaches, and student placements (leveraging programmes like the London Coaches Program).
Ensure strict safeguarding, Enhanced DBS, and first-aid compliance across all personnel.
Standardize on-court quality checks and implement a digital auditing checklist to protect club delivery standards across all venues.
4. Commercial Growth & School Outreach Support
Work with the Outreach team to convert school taster sessions into regular funded or parent-paid clubs.
Maximize court-utilization rates across all existing locations to protect commercial margins.
What We Are Looking For
Assertive Leadership: Comfortable directing staff, giving constructive feedback, and holding team members accountable to standards with professional tact.
Systems & Digital Proficiency: Highly competent with booking software (Class4Kids or similar), spreadsheet management, and workflow automations.
Commercial Acumen: Strong focus on margins, operational efficiency, and scalable club systems.
Qualifications/Experience: Degree/MSc in Sports Management, Business Administration, or 2+ years of relevant operational coordination in sports/leisure.
Mobility: Reliable transport to visit North London venues for audits and meetings when required.
What We Offer
High level of autonomy with direct reporting to the Director.
Flexible working hours structured around your schedule or postgraduate studies.
A clear pathway to a full-time Operations Director / COO position as the business scales and adds new territories.