CUSTOMER SERVICE REPRESENTATIVE

Apply online through November 23, 2026 at https://dfas.usajobs.gov/job/892088200

This is NOT a remote work opportunity.

Many positions located in:

Whitehall, OH

Pay

$42,507 - $61,598 per year

Duties

Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment, or overpayment of invoices.

Uses automated pay systems to research, analyze, and resolve customer service issues.

Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments, or other problem situations.

Receives, researches, analyzes, and answers telephone and written inquiries.

Explains and assists inquirers in the preparation of various forms and documents.

Duties will be developmental in nature when the position is filled below the full performance level.

Requirements
Conditions of employment

Must be a U.S. Citizen.

Suitable for Federal employment.

Registered for Selective Service (males born after 12-31-1959).

Position sensitivity is Noncritical-Sensitive (NCS)/Moderate Risk; requires obtaining and maintaining a favorable security investigation and determination.

Obtain and maintain Financial Management Certification.

Successfully pass the E-Verify employment verification check.

Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership determines that telework serves a compelling DoD need.

A 1-year probationary or trial period may be required.

Qualifications
Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume.
Basic Requirement: Applicants must demonstrate foundational customer service and financial clerical competencies appropriate to the position:

Customer Service - Ability to effectively communicate with contractors, vendors, and agency personnel to resolve payment discrepancies and explain billing and invoice documentation.

Problem Solving & Research - Capability to utilize automated pay systems to identify input errors, improper discounts, underpayments, overpayments, and interest calculations.

Financial Clerical Support - Knowledge of standard accounting/disbursing clerical processes, documentation review, and accounts receivable tracking.

In addition to the Basic Competency Requirements listed above:
For entry at the GS-05 or GS-06 Level: Applicants must possess at least one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level within the Federal service (GS-04 for GS-05, GS-05 for GS-06).

Specialized Experience is described as:

For GS-05: Experience performing clerical or technical support work involving customer service, maintaining financial records, verifying invoice data, or utilizing automated systems to research transaction questions.

For GS-06: Experience resolving complex customer inquiries regarding vendor/contractor invoices, reconciling payment discrepancies (e.g., late payments, refunds, duplicate payments), and reviewing payment documents against system records.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education
For entry at the GS-05 level, four years of successfully completed education above the high school level in any field for which high school graduation (or equivalent) is a prerequisite may be substituted to meet the specialized experience required. Combinations of successfully completed post-high school education and specialized experience may also be used. For the GS-06 level, education cannot generally be substituted for specialized experience.

Applications are ONLY accepted for consideration through https://dfas.usajobs.gov/job/892088200 through November 23, 2026.