Customer Support Representative – Level 1 (Part-Time)

Job Title: Customer Support Representative – Level 1 (Part-Time)

Location: Powhatan, VA 23139 (On-site) 

Pay: $15.00 – $18.00 per hour 

Job Type: Part-time w/ on call availability

About the Role

Laundry Boss is looking for a friendly, detail-oriented Level 1 Customer Support Representative to join our support team. You’ll be the first person our customers talk to, helping them by phone, email and chat. This is a great entry-level role for someone who wants to build experience in customer support, IT or operations. We’ll train you on our systems and processes.

What You’ll Do

- Provide level 1 technical support for hardware, software and network-connected devices 

- Respond to customer inquiries by phone, email and chat in a timely, professional manner 

- Troubleshoot technical issues and walk customers through solutions step by step

- Escalate advance technical issues to Level 2 or Engineering with detailed notes

- Document interaction and troubleshooting steps clearly for team and future reference

- Assist with basic account setup and service requests 

- Follow established support procedures and workflows 

- Deliver a positive, professional experience on every interaction 

What We’re Looking For

Required:

- High school diploma or equivalent 

- Comfortable talking with customers on the phone in real time 

- Clear, professional verbal and written communication 

- Basic computer skills (email, web browsing, data entry) 

- Problem-solving skills and patience under pressure 

- Willingness to learn in a fast-paced environment 

- Availability for on-call shifts as scheduled 

- Reliable transportation to and from the office 

Nice to have (not required):

- 1+ year of customer service experience 

- Experience with help desk or ticketing systems 

- Basic understanding of IT concepts (networks, devices, troubleshooting) 

Why Join Us

- On-the-job training provided 

- Competitive Pay of $15 - $18 an hour

- Hands-on experience that builds toward careers in IT, support or operations 

- Exposure to ticketing systems, remote troubleshooting tools and system monitoring

- Small, supportive team where your work makes a visible difference 

- Room to grow your technical skills and take on more responsibility over time