Client Engagement Specialist (CES) Entry-Level

Client Engagement Specialist (CES)

Chosen Hearts | Partner interim housing sites in Watts and East Los Angeles
Full-time | $18.42 per hour | 4–5 openings

Chosen Hearts is hiring Client Engagement Specialists to support participants at our partner’s interim housing sites in Watts and East Los Angeles. CES staff work alongside case managers and site staff to help meet participants’ daily needs and maintain a safe, respectful, and orderly environment.

Available shifts

• Swing: 4:00 p.m.–12:30 a.m. — 3 positions
• Overnight: 12:00 a.m.–8:30 a.m. — 1–2 positions

Candidates must be available for swing or overnight hours.

Position Summary

This is a frontline, hands-on role supporting people experiencing homelessness. CES staff respond to participants’ day-to-day needs, help connect them with services, and follow site safety and program procedures. This role does not provide case management.

The position may be a good fit for students, recent graduates, or early-career professionals interested in human services, social work, psychology, sociology, public health, criminal justice, or community development. Applicants must be able to meet the full-time schedule while attending school.

Key Responsibilities

• Stay visible and engaged with participants and staff throughout the shift.
• Respond to participants’ day-to-day needs and requests, including help accessing transportation, laundry, and supplies.
• Assist with intake coordination, documentation, and referrals.
• Connect participants to job training, healthcare, mental health services, and other community resources.
• Facilitate engagement activities that support life skills and independent living.
• Ensure meals are provided as scheduled.
• Monitor the facility and conduct scheduled walk-throughs and room checks, following site procedures and respecting participant privacy.
• Communicate program expectations respectfully and maintain appropriate boundaries.
• Document participant interactions and incidents accurately; complete shift logs and share relevant updates during shift handoff.
• Communicate with case managers, shelter monitors, security, and supervisors.
• Report safety, behavioral, or medical concerns and follow site procedures, including approved de-escalation and emergency procedures.
• Help maintain a clean, safe, and orderly environment.
• Protect participant confidentiality and share information only with appropriate staff.
• Wear the approved uniform during scheduled shifts.
• Attend required staff meetings and trainings.

Minimum Qualifications

• Reliable attendance and punctuality.
• Strong communication and documentation skills.
• Ability to remain calm and professional in a busy, high-stress environment.
• Willingness to follow established procedures, supervision, and safety protocols.
• Comfort working with people experiencing homelessness, including people facing behavioral health or substance use challenges.
• Ability to work full-time on a swing or overnight schedule.

Preferred Qualifications

The following are a plus, but not required:

• Experience in shelter services, housing programs, outreach, or human services.
• Experience supporting people experiencing homelessness or housing instability.
• Studies in social work, human services, psychology, sociology, public health, criminal justice, or community development.
• Relevant internship, volunteer, peer-support, or direct-service experience.

Training and supervision will be provided.

How to Apply

Apply through Handshake and include your resume. In your application, please identify your availability for the swing shift, overnight shift, or both.

Chosen Hearts encourages qualified applicants from diverse backgrounds, including people with lived experience and those beginning their careers in human services, to apply.