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Job Overview

The Digital Health Navigator (DHN) is a patient-facing guide who helps AltaMed patients and their families successfully understand how to download and use digital tools that facilitate an easier approach to redetermination. The DHN delivers patient education, hands-on digital onboarding, technical assistance, and ongoing follow-up to ensure patients understand the renewal process, maintain their Medi-Cal coverage, and feel confident using AltaMed's digital services. The role also promotes adoption and utilization of AltaMed's digital health platforms, identifies and addresses barriers to digital access, and tracks the learning so we have a better understanding of our patient population with respect to digital tools. The DHN manages an assigned panel of patients, provides personalized outreach throughout the renewal process, and may facilitate group education sessions for patients and health plan members with limited digital literacy. The DHN remains an advocate and supportive liaison with these patients and families beginning with the pilot in fall of CY 26, and during the first two cycles of renewal in CY 27.

Minimum Requirements

  • High school diploma or equivalent required.
  • Associate or bachelor’s degree in healthcare, Social Work, Public Health, Communications, or a related field preferred.
  • Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
  • A basic understanding and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs is strongly preferred, but training and support will be provided.
  • Bilingual in English and Spanish required. In addition, demonstrated ability to work with patients whose primary language is one of our top needs (e.g., Vietnamese, Mandarin) is also helpful.
  • Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.
  • Experience working with underserved or diverse populations preferred.

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.