Union - Student Office Assistant - Student Involvement

Job Description

Job Title: Union – Student Office Assistant – Student Involvement

Training for this position will ideally begin in November 2026

Job Summary

Student Involvement supports student organizations, campus wide events and traditions, fraternity and sorority life, and other learning and leadership development experiences on campus and in the community.  

The Student Office Assistant position provides student-to-student support at the Student Involvement Front Desk. It is their job to manage the inflow of questions, navigate problems and ideas from students, and connect them to applicable resources, staff, and processes.  This position provides essential administrative support and facilitates business and reception services while serving as the initial point of contact for students, staff, and visitors. 

Part-time (8+ hours per week based on class schedule & need in office) 

Wage is $11.00 per hour with regularly scheduled increases based on performance 

Essential Functions of the Job

Primary Responsibilities: 

• Support student organizations, students, and the campus community in-person at the front desk, over the phone & via email. 
• Answer questions and provide accurate information often related to policy, deadlines & upcoming events. 
• Direct visitors to appropriate resources and services, utilizing training, UWM website/directory & other resources. 
• Provide professional customer service in a welcoming environment.
• Support processing of new, reactivating, renewing & deactivating student organizations utilizing shared documents & the PantherOrgs platform
• Manage shared inboxes with front desk team to ensure emails response are timely, accurate & clearly labeled/categorized.
• Support student organization access to storage spaces by helping them through application process & unlocking doors.
• Maintain department files by following procedures for scanning, uploading & labeling documents into Sharepoint.
• Intake mail & packages for department professional staff, and student organizations by properly recording & notifying.
• Join Student Involvement at tabling events through the academic year.

Secondary Responsibilities:  

• Light cleaning responsibilities: wiping down/disinfecting/vacuuming front desk counters/computers & other shared spaces in the Student Involvement Wing.
• Order office supplies.
• Provide support to business office needs such as making deposits, writing receipts & answering questions regarding package intake.
• Take on extra shifts to support Student Involvement events particularly around Fall & Winter Welcome.
• Take on addition projects from professional staff as assigned. 

Qualifications

Required:

• Willingness to learn the operations and services of Student Involvement. 
• Ability to communicate in a clear and professional manner. 
• Strong customer service and interpersonal skills. 
• Must be willing to work in a unit that requires a great deal of versatility, adaptability, and the ability to work under pressure  
• Must be enrolled at UW-Milwaukee with a minimum 2.75 Cumulative GPA  

Preferred:

• Experience with Office 365 
• Prior customer service is a plus  
• Ability to present oneself effectively in a professional, respectable, and friendly manner when communicating with diverse customers, supervisors, co-workers, and other student staff.   
• Ability to maintain a positive attitude when learning new skills and working with challenging customers.  
• Experience with PantherOrgs  
• Experience/participation in Student Organizations

Physical Requirements

• Primarily sedentary
• Occasionally lifting boxes

Working Conditions & Environmental Factors 

Office environment with exposure to low-level noise and chemicals related to operation of equipment such as copiers, computers, and printers 

Panther Edge Competencies

​​Communication:  This position will provide experience for communicating over the phone, in-person & over email 

Tech Savviness: This position requires the use of multiple systems