National Director of Residential Programs

The National Director of Residential Programs provides strategic leadership across all of Viola’s House’s residential programs (currently Dallas and Baltimore, MD), with responsibility for shaping how future program sites are designed and brought online. The role ensures that Viola’s House residential programs stay aligned with, and continuously improves against, the Residential Stability & Economic Mobility program (RSEM) logic model. This is not a day-to-day operations role: direct oversight of Maternity Home and Purpose Palace operations and operational staff (Care Coordinator, Residential Aide) belongs to the Residential Services Manager and/or House Mother at each site, who report to this position. Instead, the Director works upstream and across sites to strengthen the connection between what the RSEM program does, what it measures, and the outcomes it is meant to produce for pregnant and parenting teens and women experiencing housing instability. The role centers on trauma-informed, healing-centered program design; outcomes and measures; data and CRM integrity; partnership development; behavioral health integration; and the introduction of evidence-based and innovative practice while maintaining a genuine, regular presence at each residence so that policy, data, and lived practice remain consistent with one another as the organization grows.

Key Responsibilities-Program Model & Quality Improvement: Oversee the RSEM program model, ensuring consistency, fidelity, and continuous improvement across residential sites.-Trauma-Informed Care: Embed trauma-informed, healing-centered practices into residential programming, policies, staff training, and participant care.-Behavioral Health Integration: Ensure residents are connected to appropriate behavioral health services through effective screening, referrals, and provider partnerships.-Outcomes & Data Management: Partner with Data/Measurement & Evaluation to monitor program outcomes, maintain data integrity, ensure documentation compliance, and support funder reporting.-Partnerships & Evidence-Based Practices: Strengthen partnerships with healthcare, behavioral health, legal, financial literacy, and education/workforce providers while advancing evidence-based program practices.-Multi-Site Leadership & Growth: Provide strategic oversight of current and future residential programs, ensuring consistent program standards, participant experience, and successful site expansion.Leadership Development: Coach, develop, and supervise Residential Services Managers and residential leadership, establishing consistent onboarding and professional development.-Crisis Leadership: Provide guidance during complex resident situations and critical incidents while ensuring consistent escalation and response protocols.-Operational Alignment: Maintain regular on-site presence, support residential leaders, and ensure alignment between policies, procedures, CRM workflows, and daily practices.-Innovation & Continuous Improvement: Develop scalable systems, tools, and processes that strengthen program effectiveness, operational efficiency, and organizational growth.Key Requirements

Bachelor's degree in social work, public health, human services, nonprofit management, or a related field; Master's degree preferred.Progressive experience in program management, program evaluation, or continuous quality improvement within human services, maternal/child health, or homeless services settings, ideally spanning multiple sites or programs.Demonstrated experience working with logic models, outcomes measurement, and program evaluation frameworks.