2027 - Transit Event Operations Intern (4 Positions)

NOTICE: Application closes on 11/16/2026 at 11:59PM.

Transit Event Operations Interns for the Revenue Operations Department in the Metro Transit Division will help assist customers at light rail stations with purchasing fares and navigating the transit system during major stadium events and extended light rail shutdowns. They will help oversee internal ambassador programs that allow current and retired Metro Transit employees from around the organization to help support frontline operations by working at light rail stations and stadium venues. Our ambassadors assist customers with purchasing fares, provide guidance on how to navigate public transit, and operate queuing areas for boarding Metro Light Rail Lines after events.

For events, interns will be responsible for leading staff, facilitating equipment set up/removal, collaborating with transportation supervision and police, and documenting procedures through post event reports. They will also be part of a team of interns in Revenue Operations that will work together throughout the internship. The events we support include the Twins at Target Field, Vikings & concerts at US Bank Stadium, Gophers Football at Huntington Bank Stadium, and Minnesota United FC at Allianz Field.

We will not review resumes, cover letters, or any additional documents that are not specifically requested as part of this application.
This recruitment will establish a six (6) month Eligibility List for current and potential vacancies.

Internship Information:

• Length: Summer, may be extended past August and potential to be extended up to 2 years
• Hours: Full-time during summer, and Part-time during the school year
• Start Date: 03/29/2027
• Location: Minneapolis, MN

NOTE: This is an onsite, in-person position.

What does an internship with the Metropolitan Council entail?
Our internships are designed to provide students meaningful work, be an introduction to public service and a chance to discover the Metropolitan Council.

Who is the Metropolitan Council?

The Metropolitan Council is made up of several operating divisions that service the Twin Cities Metropolitan area in a number of ways.

• Community Development is responsible for helping the Council shape its regional growth plan and Metro HRA provides affordable housing programs in the region
• Environmental Services manages wastewater treatment plants and the regional wastewater collection system for the seven-county metropolitan region
• Metro Transit provides bus and light rail public transportation for the greater metropolitan area
• Metropolitan Transportation Services (MTS) is responsible for the transportation planning functions as the Twin Cities metropolitan planning organization (MPO) for transportation
• Regional Administration provides support services (Finance, Payroll, HR, etc.) for the Council

What you would do in this job:

• Assist Metro Transit customers at light rail stations with purchasing fares and navigating the transit system during major stadium events and extended light rail shutdowns.
• Lead and direct staff during major stadium events with setting up equipment, providing customer service, and managing crowds.
• Create reports that summarize stadium event operations and document employee time worked.
• Communicate with and work alongside key staff from Rail Operations, Bus Operations, and Metro Transit Police to coordinate stadium event operations.
• Learn about the fare products and programs available to customers and Revenue Operation's role at Metro Transit.
• Additional opportunities available for creating event sales reports, analyzing data for event sales/ridership, and program administration.

What education and experience are required for this job (minimum qualifications):

• Must be enrolled in an accredited institution, a degree seeking program (Associate's, Bachelor's, Master's, or PhD.) OR be a recent graduate (within 12 months from posting date) from a degree program.
• Candidate's residence must be in Minnesota or Wisconsin during the internship. 
• An UNOFFICIAL transcript is required to be attached to application. 
• Have a valid MN/WI driver's license.
• Must be able to work outdoors in a variety of weather conditions.

DESIRED QUALIFICATIONS

• Interested in working with people and teams
• Leadership or customer service experience
• Ability to work independently on tasks and projects

DEGREE PROGRAM/AREA OF STUDY PREFERRED

• Open to any field of study/majors
• Aligns well with Business Administration or Management, Urban Studies or Planning, Communications, Political Science, Economics, Accounting and Finance

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. 
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information:

Union: Non-Rep
FLSA Status: Non-Exempt
Safety Sensitive:  No

What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history.  A driving record check and/or physical may be conducted if applicable to the job.  If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.  A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.