Resource Navigator
Resource Navigator – Job Description (Project Blue)
Position Summary
Project Blue is hiring a part-time Resource Navigator to connect youth and families in South Los Angeles to the support they need, from first contact through follow-through.
- Title: Resource Navigator
- Reports to: Director of Programs
- Hours: Part-time, 25+ hours per week
- Location: South Los Angeles, with community and field work as needed
- Compensation: Depending on experience
About Project Blue
Project Blue is a 501(c)(3) umbrella nonprofit that convenes, elevates, amplifies, and connects programs, partnerships, and resources to create lasting impact for children and their families.
Using a public health approach, Project Blue supports youth starting as early as age four and continues to support them as they grow into adulthood.
We serve young people and families through a network of programs and partners, including case management, college access workshops, tutoring and test prep, and the Healthy Room Project. Project Blue is not a housing provider; navigators connect families to outside housing and benefits partners.
Key Responsibilities
The Resource Navigator is the person families call when they need to know where to turn next.
- Meet with youth and families to assess needs such as food, housing, education, employment, health, and safety
- Connect clients to the right resources, make warm referrals, and follow up until the need is met
- Respond calmly and appropriately to clients in crisis, and escalate to the Director of Programs when needed
- Support families referred through Project Blue Circle, including officer referrals, from first contact to resolution
- Help families with housing-related needs, such as applications, documents, and referrals to outside housing providers
- Keep accurate, confidential case notes and client records, and track outcomes
- Build and maintain relationships with community partners, schools, and service providers
- Keep an up-to-date directory of local resources and eligibility requirements
- Work with Project Blue staff, interns, and partner programs to coordinate services
- Attend outreach events, community meetings, and program activities as scheduled
Qualifications
Required
- Working toward a bachelor's degree in sociology, psychology, social work, education, or a related field (relevant experience may substitute in part)
- Experience working with people experiencing homelessness or housing instability
- Experience supporting people in crisis and de-escalating difficult situations
- Experience connecting clients to community resources and following up on referrals
- Strong written and verbal communication, and sound judgment with confidential information
- Comfort using Google Workspace and Microsoft Office; ability to learn a case or data system
- Ability to work with youth, families, and law enforcement partners with respect and cultural humility
Preferred
- Familiarity with South Los Angeles services, benefits systems, and coordinated entry
- Bilingual in English and Spanish
- Trauma-informed care, motivational interviewing, or crisis intervention training
- Experience in youth programs or nonprofit settings
- Lived experience in the communities we serve
Schedule, Work Environment, and How to Apply
- Schedule: 25+ hours per week; days and hours to be set with the Director of Programs, with occasional evenings or weekends for events
- Work environment: A mix of office, community, and field settings; reliable transportation preferred
- Background check: Required for work with youth and law enforcement partners
- To apply: Send a resume and a short cover letter to contact@goprojectblue.com with the subject line "Resource Navigator"
Project Blue is an equal opportunity employer.