PC Technician

Full job description

Calling all joystick jockeys! Dream Arcades, established in 2003 and located in Rancho Cordova, is a leader in providing high-quality arcade cabinets and best-in-class customer service. We are seeking a PC Arcade Technician to join our crew of passionate geeks and tech-minded misfits.

Overview:

This position involves assembling, quality testing, and fulfilling PC-based arcade machines. Prior arcade experience is not required—we’ll provide training—but you must know your way around a PC and be as handy with a screwdriver as you are with a joystick.

The ideal candidate is highly competent and good with technical or mechanical tasks. This role primarily involves configuring and final assemble of arcade machines in a warehouse environment.

We’re looking for a self-starter with critical thinking skills, attention to detail, and a love for all things tech and gaming. You’ll help configure and test arcade systems, ensure they meet customer expectations, and prepare them for shipment. You’ll assist customers with tech support or sales questions.

Key Skills We’re Looking For:

• Technically or Mechanically oriented
• Ability to work independently and as part of a team
• Critical thinking and problem-solving skills
• Solid PC skills, including troubleshooting hardware and software
• Customer service experience, ability to speak with customer on the phone is required
• Woodworking or soldering skills are a bonus but not required

Detailed Responsibilities:

• Arcade Assembly and Configuration:
• Build and configure arcade machines to customer specifications.
• Troubleshoot and resolve basic PC-related technical issues.
• Moving arcades as part of a team.
• Quality Assurance:
• Test arcade functionality and ensure quality, including aesthetic checks.
• Phone and email customers with open tickets, remotely diagnose and repair.
• Shipment Preparation:
• Pack and prepare arcades for safe and secure shipment.
• Use basic tools and warehouse equipment, including screwdrivers, pallet jacks, dollies, and strapping tools.
• Facility Maintenance:
• Keep work areas clean and organized.
• Customer Assistance:
• Provide occasional technical support or sales assistance to customers.
• Career Development:
• Opportunity to expand skills in areas like programming, emulator setup, gaming hardware testing, wide-format and 3D printing, and more.

Physical Requirements:

• Frequently lift up to 20 pounds and occasionally up to 35 pounds, and ability to perform team lifts with others.
• Use basic tools such as screwdrivers, wrenches, cleaning supplies, as well maneuver a pallet Jack and dolly.
• Work in a hybrid warehouse and office where temperatures can vary.

Why Work With Us?

Dream Arcades is less than a mile from the SacRT Light Rail, making your commute a breeze. We value our team and provide the training necessary for you to succeed. Join us and be part of a company that’s passionate about delivering exceptional arcade experiences to customers nationwide.

We’re looking for someone who can level up our team with their tech know-how and love of gaming. If this sounds like you, grab your resume and press start!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Referral program
  
  Rancho Cordova, CA 95742: Relocate before starting work (Required)

Work Location: In person