Alarm Monitoring & Dispatch Analyst

Alarm Monitoring & Dispatch Analyst

Full-Time | Onsite | Irwindale, California

Must live in Southern CA, within 25 miles of Irwindale. 

The role-

You'll be the eyes and ears of our security operations center — monitoring live alarm feeds, assessing incoming alerts, and dispatching the right response when it counts. This isn't a passive watching role. When an alarm trips, you make the call: false alarm or real threat, who gets dispatched, and how fast it happens.

What you'll do

- Monitor alarm panels and surveillance systems across multiple client accounts simultaneously - Receive and process incoming alarm signals, verify them, and determine the appropriate response - Dispatch law enforcement, fire, or emergency medical services according to protocol - Contact customers and key-holders to verify alarm activity - Maintain accurate logs of all alarm events, dispatch actions, and call outcomes - Coordinate with field technicians and supervisors when issues escalate - Follow established response procedures while using good judgment in edge cases - Meet response-time targets consistently across a high-volume queue

About you

- Strong attention to detail — you catch things others miss - Comfortable working under pressure without losing accuracy - Clear, professional communicator — on the phone and in writing - Able to multitask across multiple screens and data streams - Prior experience in alarm monitoring, dispatch, or a security operations center preferred - Familiarity with alarm monitoring software (e.g., Bold, Manitou, or similar platforms) is a plus - Able to work nights, weekends, and holidays.

What we offer

- Competitive hourly pay - Health, dental, and vision benefits  - On-the-job training and licensing support - A team that takes the work seriously without taking itself too seriously