RTRG Client Services Specialist

The Client Services Specialist provides outstanding customer service and ongoing support to our clients. The CSS is the main point of contact for a fast-growing customer base. In this role, you will be responsible for effectively managing the service needs of clients including payroll processing, billing, informational assistance, in-depth training, complex problem solving, and maintaining a positive client relationship. 

Key job criteria/responsibilities/standards: 

∙ Provide high quality customer service to our clients. 

∙ Ability to support ancillary products including onboarding, benefits, applicant tracking, time and attendance, etc. 

∙ End to End Payroll Processing- Gathering of time information, importing/exporting data into multiple systems, data verification, timely processing 

∙ Receive payroll information from clients by phone, fax, email, or in person and enter accurately into payroll software per client frequency. 

∙ Calculate and Review payroll with clients verbally or by sending reports of control totals. ∙ Monitor payroll software for successful processing and printing. 

∙ Assist clients with setup and accessing self-service websites. 

∙ Maintain client’s schedules and processing dates and times. 

∙ Responsible for training clients on entering and changing employee static data. 

∙ Responsible for entering and changing employee static data as needed for clients. 

∙ Responsible for client account maintenance including bank account changes, pay and deduction coding, department structure, and report scheduling. 

∙ Assist distribution team with payroll packaging and shipping. 

∙ Billing- Preparation of Client customer invoices, delivering invoices per different preferred methods, follow up with any invoice corrections 

∙ Work with the Accounts Receivable Team so they can effectively manage Accounts Receivable for assigned accounts 

∙ Answer incoming phone calls, transfer, respond to voicemails in a timely manner. 

∙ Work with team members to ensure proper coverage of clients during absences. 

∙ Provide assistance to other departments as needed. 

Knowledge, Skills, and Abilities: 

∙ Must have the ability to digest learning content through self-study and remote training as well as learning from experienced team members 

∙ Must be proficient utilizing payroll processing and HRIS Applications, Microsoft Office including Excel, and Outlook; MS Word and Power Point a plus. 

∙ Strong ability to apply common sense understanding, judgment, and leadership to carry out instructions furnished in written, oral, or diagram form. 

∙ Ability to deal with complex problems involving several variables in standard and urgent situations and engage in lengthy remote training and troubleshooting sessions with clients. 

∙ Ability to prioritize job tasks and multi task function. 

∙ Have a proficient command of the English language and communicate effectively both orally and written. 

∙ Ability to build and maintain positive relationships internally and externally. 

∙ Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.