Director of Business Development & Program Operations

$2,500 SIGN-ON BONUS!

Metro East Community Care, LLC

Location: Essex County, New Jersey
Employment Type: Full-Time
Annual Salary: $45,000–$55,000
Sign-On Bonus: $2,500 (Paid After 90 Days)
Schedule: Monday–Friday, with flexibility based on operational needs
Experience: New Jersey Division of Developmental Disabilities (DDD) experience required

Position Overview

Metro East Community Care, LLC, a New Jersey Division of Developmental Disabilities (DDD) service provider, is seeking an experienced, motivated, and results-driven Director of Business Development & Program Operations to join our leadership team.

This full-time leadership position is responsible for expanding the organization's consumer base, developing professional referral relationships, supervising Direct Support Professionals (DSPs), coordinating employee training, overseeing consumer records and service documentation, and ensuring the delivery of high-quality, person-centered services.

The successful candidate will work directly with executive leadership to strengthen organizational operations, promote regulatory compliance, and support sustainable business growth.

Essential Duties & Responsibilities

Business Development & Consumer Recruitment

• Develop and implement strategic initiatives to increase consumer enrollment and expand organizational services.
• Establish and maintain professional relationships with Support Coordination Agencies, support coordinators, families, guardians, and community stakeholders.
• Identify prospective consumers and coordinate referrals, intake appointments, and service enrollment.
• Represent the organization at community events, disability resource fairs, and professional networking opportunities.
• Develop and maintain referral tracking systems to monitor consumer recruitment, enrollment, and retention.
• Identify opportunities for service expansion and organizational growth.
• Establish measurable recruitment objectives and provide monthly business development reports to executive leadership.

DSP Supervision & Program Operations

• Provide direct supervision, leadership, and ongoing professional support to Direct Support Professionals (DSPs).
• Assist with employee recruitment, interviewing, onboarding, scheduling, and performance evaluations.
• Conduct regular supervisory meetings, field observations, and performance assessments.
• Monitor DSP attendance, professionalism, documentation, and adherence to organizational policies.
• Ensure services are delivered in accordance with approved New Jersey Individualized Service Plans (NJISPs) and applicable service authorizations.
• Address employee performance concerns, provide corrective guidance, and recommend disciplinary action when appropriate.
• Maintain effective communication with consumers, families, support coordinators, and other stakeholders.
• Coordinate staffing assignments and ensure appropriate service coverage.

Consumer Records Management & Documentation Oversight

• Review DSP weekly service notes, progress reports, and consumer records for accuracy, completeness, timeliness, and compliance with applicable NJ DDD and Medicaid documentation requirements.
• Evaluate whether service documentation accurately reflects services provided, consumer participation, progress toward NJISP goals, and relevant outcomes.
• Provide constructive written and verbal feedback to DSPs regarding documentation quality and required improvements.
• Monitor weekly documentation submissions and follow up with employees regarding missing, incomplete, or overdue records.
• Identify documentation deficiencies, request appropriate corrections, and verify completion of corrective actions.
• Conduct periodic audits of consumer records, including NJISPs, service authorizations, progress notes, and other required documentation.
• Monitor NJISP and service authorization expiration dates and coordinate with appropriate personnel to prevent interruptions in service delivery.
• Provide individualized coaching and additional documentation training to DSPs as needed.
• Maintain accurate, organized, and confidential consumer records.
• Prepare monthly documentation compliance reports for executive leadership.
• Coordinate with billing personnel to identify documentation deficiencies that may affect claims submission or reimbursement.
• Ensure documentation corrections preserve the integrity of original records and comply with applicable recordkeeping standards.

Employee Training & Professional Development

• Coordinate new employee orientation and required DSP training.
• Develop and maintain an annual employee training and professional development calendar.
• Ensure timely completion of applicable NJ DDD and organizational training requirements.
• Facilitate staff development workshops, refresher training, and competency assessments within applicable qualifications and requirements.
• Provide training on service documentation, NJISP implementation, consumer rights, confidentiality, professional conduct, and person-centered practices.
• Maintain accurate employee training records and monitor compliance with established deadlines.
• Identify professional development needs through employee evaluations, documentation reviews, and supervisory observations.
• Promote a culture of accountability, continuous improvement, and professional excellence.

Regulatory Compliance & Quality Assurance

• Support compliance with applicable NJ DDD regulations, Medicaid requirements, and organizational policies.
• Conduct routine program monitoring and quality assurance reviews.
• Assist with incident reporting, corrective action plans, and regulatory audits.
• Monitor service quality and recommend operational improvements.
• Ensure the protection of consumer rights, confidentiality, dignity, and personal choice.
• Collaborate with executive leadership to strengthen internal controls and operational procedures.
• Identify compliance concerns and promptly communicate significant findings to executive leadership.

Required Qualifications

• Bachelor's degree in Business Administration, Human Services, Social Work, Psychology, Healthcare Administration, or a related field.
• Professional experience working within New Jersey's Division of Developmental Disabilities (DDD) service system is required.
• Minimum of three years of relevant professional experience in developmental disability services, human services administration, program management, or business development.
• Previous supervisory or management experience.
• Working knowledge of NJ DDD policies, NJISPs, Support Coordination, and community-based service delivery.
• Experience reviewing service documentation, consumer records, and employee performance.
• Strong organizational, leadership, communication, and problem-solving abilities.
• Ability to establish professional relationships and implement organizational growth strategies.
• Proficiency in Microsoft Office and electronic documentation systems.
• Valid driver's license and reliable transportation for work-related travel.

Preferred Qualifications

• Master's degree in a related discipline.
• Previous experience supervising DSPs within a New Jersey DDD provider organization.
• Established relationships with Support Coordination Agencies and community stakeholders.
• Experience in consumer recruitment, program expansion, and referral development.
• Experience coordinating staff training and regulatory compliance.
• Experience conducting consumer record audits and providing documentation feedback.

Compensation & Professional Opportunities

• Annual Salary: $45,000–$55,000, commensurate with qualifications and experience.
• $2,500 SIGN-ON BONUS: Paid in one lump sum following the successful completion of 90 calendar days of continuous employment, subject to satisfactory job performance and the terms of the organization's written sign-on bonus agreement.
• Full-time management and leadership opportunity.
• Professional development and advancement opportunities.
• Collaborative, mission-driven working environment.
• Opportunity to contribute directly to organizational growth and service excellence.

Performance Expectations

The Director of Business Development & Program Operations will be expected to:

• Establish and pursue measurable monthly consumer recruitment goals.
• Develop and maintain productive professional referral relationships.
• Ensure weekly DSP service notes are reviewed and documentation deficiencies are addressed promptly.
• Conduct routine employee supervision and performance monitoring.
• Coordinate required staff training and maintain accurate training records.
• Conduct monthly consumer record and documentation compliance reviews.
• Provide monthly operational, staffing, compliance, and business development reports to the Chief Executive Officer.

How to Apply

Qualified applicants are encouraged to submit a current résumé and cover letter outlining their experience in New Jersey DDD services, business development, DSP supervision, staff training, and consumer documentation oversight.

Metro East Community Care, LLC

Supporting Independence. Promoting Inclusion. Enhancing Lives.

Equal Opportunity Employer

Metro East Community Care, LLC is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable federal or New Jersey law.