Logistics & Operations Intern

Logistics & Operations Intern

Company: Swiftway Services LLC
Location: Columbia, MD (On-site)
Department: Operations
Compensation: $16–$18 per hour (Paid Internship)
Schedule: Flexible, approximately 15–20 hours per week, coordinated around class schedules
Duration: Open-ended

About Swiftway Services LLC

Swiftway Services LLC is an established moving, relocation, packing, and property-services company with more than 20 years of industry experience. Serving Maryland, Washington, DC, and Northern Virginia,

We operate in a fast-paced, customer-focused environment where organization, communication, and teamwork are essential. Our interns gain hands-on experience with real business operations, working alongside our team to understand how logistics, scheduling, and service delivery come together.

Position Overview

Swiftway Services is seeking a motivated and organized Logistics & Operations Intern to support our daily operations team. This role offers firsthand exposure to coordinating crews, managing schedules, communicating with customers, and tracking job performance.

You will work directly with our operations team and company owner, gaining practical experience in dispatching, workforce coordination, customer service, and job costing. This is an opportunity to apply classroom knowledge to real-world business challenges while developing skills that can support a future career in operations, logistics, supply chain management, or business administration.

Key Responsibilities

• Daily Dispatch & Crew Coordination: Assist with assigning crews to jobs, confirming schedules, coordinating resources, and communicating estimated arrival times.
• Scheduling & Calendar Management: Help book jobs, resolve scheduling conflicts, and coordinate changes or rescheduled appointments.
• Customer Communication: Make confirmation and follow-up calls, provide scheduling updates, and support customer satisfaction efforts.
• Operational Tracking: Monitor crew clock-in and clock-out times, job start and completion times, and potential delays.
• Data & Record Management: Maintain accurate job information and operational records in SmartMoving, our customer relationship management (CRM) and scheduling platform.
• Job Costing & Performance: Assist with tracking labor hours, materials, drive time, and other factors that influence job costs and profitability.
• Process Improvement: Observe daily workflows, identify opportunities to improve efficiency, and develop at least one process-improvement recommendation before the internship concludes.
• Leadership Exposure: Work alongside the company owner to gain insight into operational planning, resource allocation, and day-to-day business decisions.

Learning Outcomes

By the end of the internship, you will have the opportunity to:

• Develop and manage daily dispatch schedules across multiple crews and job sites.
• Coordinate staffing and resources based on job requirements, employee skills, and geographic locations.
• Communicate professionally with customers regarding scheduling, arrival times, and service updates.
• Understand job costing, labor utilization, and the factors that drive service-business profitability.
• Gain hands-on experience using CRM software  and other operational tools.
• Analyze workflows, identify operational bottlenecks, and recommend practical improvements.
• Build transferable skills in problem-solving, time management, communication, and operations management.

Qualifications

• Currently enrolled at an accredited college or university. Students pursuing business, operations management, or related fields are encouraged to apply; all majors will be considered.
• Strong verbal and written communication skills, including comfort speaking with customers over the phone.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Dependable, detail-oriented, proactive, and willing to learn.
• Basic computer proficiency and the ability to learn new software quickly.
• At least 18 years of age.
• Reliable transportation to our Columbia, Maryland, office.

What You'll Gain

• Paid, hands-on experience: Take on meaningful operational responsibilities from your first week.
• Direct mentorship: Learn from the company owner, who brings more than 20 years of industry experience.
• Practical software experience: Develop skills using CRM and real-world dispatch and scheduling tools.
• Career-ready experience: Build a portfolio-worthy process-improvement project you can highlight on your resume and discuss in future interviews.
• Academic support: We will work with your school's internship coordinator to assist with required evaluations and internship documentation.
• Growth opportunities: Strong-performing interns may be considered for future part-time or full-time opportunities as business needs allow.

Schedule & Location

This is an on-site position at our Columbia, Maryland, office:

8775 Cloudleap Court, Suite 214A, Columbia, MD 21045

The internship offers a flexible schedule of approximately up to 30 hours per week, with hours arranged around your academic commitments.