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Support Desk Technician I

Femwell
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Job Summary:

Provides advanced technical support to the Organizations' computer equipment and users by performing the following duties.

Essential Functions & Responsibilities:

  • Answers, evaluates, and prioritizes incoming telephone, voice-mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies 
  • Handles problem recognition, research, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff 
  • Logs and tracks all issues using ticket tracking system Support company meetings setups and support 
  • Assists in software and hardware upgrades and new installation 
  • Install/Configures personal computers, software, and peripheral equipment 
  • Serves as an escalation point to IT administrators 
  • Install VOIP equipment 
  • Maintains equipment inventory 
  • Assist in maintaining the IT Server Room and closets 
  • Assist in maintaining the departments knowledge base and additional documentation 
  • Develop and recommend cost effective technical support improvements 
  • Ability to come to work and work the regular schedule and shift for the position. 
  • Compliance with all personnel policies and procedures. 
  • Perform additional duties and related essential duties as assigned.

Other Essential Tasks/Responsibilities/Abilities:

  • Must be consistent with Femwell’s core values. 
  • Excellent verbal and written communication skills. 
  • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. 
  • Excellent organizational skills and attention to detail. 
  • Ability to manage and prioritize multiple projects and tasks efficiently. 
  • Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. 
  • Must maintain compliance with all personnel policies and procedures. 
  • Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.

Education, Experience, Skills, and Requirements:

  • High School Diploma 
  • Knowledge of hardware and networking 
  • Proficient in Windows 
  • A+ certification (plus, not required)