You are viewing a preview of this job. Log in or register to view more details about this job.

Information Technology Services Help Desk Graduate Assistant

UNI Information Technology
Email

About the Role

Are you a natural problem-solver who enjoys empowering others through technology? The ITS Help Desk is looking for an enthusiastic Graduate Assistant to join our leadership team. In this dual-impact role, you won't just solve technical challenges—you will mentor undergraduate team members, sharpen your executive communication and technical writing skills, and gain hands-on experience with campus-wide IT infrastructure.

This position offers a dynamic blend of frontline customer support, team leadership, and opportunities to learn new technologies in a supportive, collaborative environment.

Key Responsibilities & Growth Opportunities

  • Technical Leadership & Customer Service: Assist UNI students, faculty, staff, and campus guests in navigating technology, ensuring a seamless and positive user experience.
  • Team Supervision & Mentorship: Help guide, support, and supervise our undergraduate help desk student staff, fostering a collaborative team culture.
  • Communication & Technical Writing: Craft clear, user-friendly documentation, email communications, and knowledge base articles that simplify complex technical processes.
  • Continuous Learning: Expand your own technical skill set by troubleshooting software, hardware, accounts, and network connectivity across diverse platforms.

Qualifications

  • Academic Standing: Enrolled as a full-time, degree-seeking student in a UNI graduate program with regular admission status (no provisions) and an official transcript on file with Admissions.
  • GPA Requirement: Maintain a cumulative graduate GPA of at least 3.00 (first-semester graduate students must have an undergraduate GPA of at least 3.00).
  • Eligibility: Meet all UNI student employment eligibility requirements.
  • Availability: Flexible availability during ITS Help Desk operating hours (Monday–Thursday 7:30 AM – 7:00 PM; Friday 7:30 AM – 4:30 PM).

Essential Skills

  • Communication: Excellent verbal and written English communication skills, with an ability to translate technical concepts into plain language.
  • Technical Aptitude: Strong enthusiasm and capacity for learning new technologies to deliver high-impact support across campus. 
  • Service Mindset: A proactive, empathetic, and service-oriented approach to customer support and team collaboration.

Position Details & Compensation

  • Options Available: Open to either two 10-hour/week positions ($3,182.50 stipend per semester each) or one 20-hour/week position ($6,365.00 stipend per semester).
  • Location: On-campus at the UNI ITS Help Desk.