Support Technician (Ref: 18804)

Position:  Support Technician (Ref: 18804)

Location:  Richmond, VA USA, 23225

Salary:  $34.41/hr.

Duration:  8 Months 13 Days - Contract

Openings:  1

Deadline:  10/23/2026

Description:

***Local Candidates

***Hybrid

We are seeking a detail-oriented, customer-focused Print Service Support Technician to join our enterprise IT support operations. This mid-level role delivers technical assistance to end-users, resolves service requests and incidents, and ensures optimal print service delivery across a large-scale enterprise environment.

The ideal candidate brings solid help desk ticket-handling experience, strong troubleshooting abilities, and practical exposure to networked printer environments.

Key Responsibilities

• Provide Tier 2/Tier 3 technical support and customer service to end-users experiencing printer and print queue issues.
• Manage, triage, and resolve incoming service tickets within established SLA guidelines.
• Troubleshoot hardware, driver configurations, network connectivity, and print server routing.
• Coordinate with vendor support and internal network/systems teams to resolve escalated technical problems.
• Document troubleshooting steps, maintain resolution logs, and update knowledge base articles for standard print operations.

Candidate Qualifications

• Technical Support Experience: Demonstrated experience in an IT service desk, help desk, or technical support technician role.
• Ticketing Systems: Proven ability managing incidents, service requests, and workflows through enterprise ITSM tools (e.g., ServiceNow, Remedy, or similar).
• Print & Hardware Knowledge: Hands-on understanding of enterprise networked printers, print servers, print spoolers, and driver management (preferred).
• Problem Solving: Strong diagnostic and troubleshooting skills across hardware, peripheral connectivity, and basic network protocols.
• Communication: Clear, professional verbal and written communication skills suitable for multi-tier end-user support.

Work Arrangement & Interview Process

• Work Model: Requires 4 days per week on-site in Richmond VA during the initial onboarding and training phase. Upon successful completion of training, the position transitions to fully remote (5 days/week).
• Interview Format: Candidates must be available for an initial phone/web screening followed by a mandatory final in-person interview in Richmond, VA.
• Position Type: Contract
• Location: Richmond, VA (Hybrid: On-site training 4 days/week; transitions to 100% remote upon successful training completion)

Required / Desired Skills

• Microsoft 365 Required - 5 Years
• Strong communication and interpersonal skills and detail oriented Required - 5 Years
• Strong analytical and troubleshooting skills Required - 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required - 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required - 5 Years
• Commitment to delivering high-quality end user support and customer service Required - 5 Years
• Experience in a help desk or technical support role. Required - 5 Years
• Knowledge of IT systems Required - 5 Years
• Knowledge of print services environment Required - 2 Years