General Manager

The General Manager (GM) is responsible for the overall success of the South Dallas Shipley Do-Nuts location, ensuring exceptional guest service, operational excellence, financial performance, and team development. As the first nonprofit-owned Shipley franchise in Texas, this role extends beyond restaurant operations by helping demonstrate how a successful business can create lasting community impact. The GM will build a high-performing team, uphold Shipley brand standards, drive profitability, and foster a workplace culture centered on accountability, hospitality, and continuous improvement. 

GMs in quick-service restaurants are typically responsible for all day-to-day operations, staffing, food safety, financial performance, and guest satisfaction. 

Essential Responsibilities Operations 

• Oversee all daily restaurant operations. 
• Ensure compliance with Shipley operating standards. 
• Maintain exceptional food quality, cleanliness, and speed of service. 
• Monitor food safety, sanitation, and health department compliance. 
• Manage opening, closing, and cash handling procedures. 
• Coordinate equipment maintenance and repairs. Leadership & Team Development • Recruit, hire, train, and retain high-performing team members. 
• Coach supervisors and crew through regular feedback. 
• Foster a positive, inclusive, and accountable work environment. 
• Develop future leaders through cross-training and succession planning. 
• Conduct performance evaluations and corrective actions when needed.

Financial Management 
• Achieve sales, labor, and profitability goals. 
• Manage inventory and control food and paper costs. 
• Reduce waste and prevent loss. 
• Review daily, weekly, and monthly financial reports. 
• Prepare staffing schedules that balance service with labor efficiency. Customer Experience 
• Create an outstanding guest experience every day. 
• Resolve guest concerns promptly and professionally. 
• Build strong relationships with neighborhood customers. 
• Encourage repeat business and community loyalty. Community Engagement 
• Represent SouthFair and Shipley professionally at community events. 
• Support local hiring initiatives. 
• Participate in marketing and outreach activities. 
• Help communicate how restaurant success supports SouthFair's affordable housing and community development mission. 

Qualifications Required 

• 3–5 years of restaurant management experience. 
• Minimum 2 years managing a quick-service or fast-casual restaurant. 
• Experience leading teams of 15–30 employees. • Strong knowledge of food safety and sanitation regulations. 
• Experience managing labor, inventory, scheduling, and cash controls. 
• Excellent leadership, communication, and customer service skills. 
• Ability to work mornings, evenings, weekends, and holidays.