Customer Journey and Strategy Intern - Summer 2027 - Franklin, TN

Location(s): Franklin, TN
Job Schedule: Full-time, 12-week program
Degree Level: Junior or Senior 
Preferred Degree: Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or related field
Sponsorship: Not Available

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Customer Journey and Strategy Intern to join our team in Franklin, TN. Our team owns the end-to-end customer journey strategy and Customer Ownership Journey, helping shape experiences that strengthen customer loyalty and drive long-term engagement with the Nissan brand. This internship offers the opportunity to work at the intersection of customer insights, strategy, analytics, and business planning while contributing to initiatives that influence how customers interact with Nissan throughout their ownership experience.

A Day in the Life:

Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.

Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.

Support the development and refinement of customer journey maps to identify key moments that influence customer satisfaction and retention.

Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.

Collaborate with cross-functional teams to develop recommendations that improve customer experiences across the ownership journey.

Who We’re Looking For:

Required:

Must be currently enrolled in an undergraduate or graduate degree program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.

Students entering their Junior or Senior year at the start of the upcoming academic term.

Strong data analysis and problem-solving skills.

Experience gathering, analyzing, and interpreting data to support business decisions.

Strong project management and organizational skills.

Ability to collaborate effectively across multiple functions and stakeholder groups.

Excellent written and verbal communication skills.

Interest in customer experience, customer loyalty, consumer behavior, and business strategy.

Proficiency in Microsoft Excel and PowerPoint.

GPA of 3.0 or above (Candidates will be required to provide an official or unofficial transcript during the application process for verification.)

Ability to perform work onsite at Franklin, TN.

What You’ll Look Forward to at Nissan:

Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging.

Professional Training and Development: Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms, and leadership trainings.