Customer Support Associate

Ready to be part of a retail revolution at one of the world’s busiest airports? Join us and help redefine the shopping experience!

Location: Fort Worth Magazine Travel Store at DFW Airport
Starting Pay: $17/hr | Schedule: AM, PM, and Mid shifts, including holidays

About Us:

Puente Enterprises, Inc. (PEI) operates innovative retail concepts at DFW Airport, including one of the first cashier-free shopping experiences in the U.S. Our mission is to make travel easier and more enjoyable by combining exceptional customer service with cutting-edge technology.

Why You’ll Love This Role:

• Innovation meets customer care.
• Be part of a tech-forward retail experience that’s changing how people shop.
• Work in a fast-paced, high-energy environment serving travelers from around the world.
• Enjoy hands-on training and growth opportunities in a unique setting.

What You’ll Do:

• Welcome and assist customers, ensuring they feel confident using our cashier-free system.
• Keep shelves stocked and displays organized to maintain a premium shopping experience.
• Handle inventory tasks, including cycle counts and compliance checks.
• Assist with product deliveries and restocking (must be able to lift up to 40 lbs).
• Maintain a clean, safe, and inviting store environment.

What We’re Looking For:

• Friendly, customer-focused individuals who thrive in a fast-paced setting.
• Comfortable with technology, mobile devices, and multitasking.
• Flexible availability, including weekends and holidays.
• Must pass TSA background check and have reliable transportation.
• This position requires the use of a personal cell phone for work-related communication, including texting and sending photos for product verification, merchandising, and operational updates.

Our Culture & Commitment:

PEI is committed to sustainable practices and active community engagement. When you join our team, you become part of a company that values every team member, fosters respect, and encourages collaboration to make a positive impact—both in the workplace and beyond. PEI is an equal opportunity employer and values diversity, equity, and inclusion in our team.

Growth & Career Development:                                                

From cross-training to leadership opportunities, we help you grow your career and achieve long-term success.

Benefits & Perks:

• Competitive starting pay ($17/hr).
• Training provided—no prior experience required!
• Employee discounts and recognition programs that celebrate your successes!
• Major Medical Insurance Plan offered (full-time eligibility)
• Medical Telehealth Plan 7/24/365
• Dental, Vision & Life Insurance Plan
• Paid Time Off Program & Employee Paid Parking
• Supplemental Insurance Plan options
• Safe Harbor Enhanced 401(k) Plan, an incredible opportunity to grow your savings with a company match!
• Be part of a groundbreaking retail concept at one of the busiest airports in the world.

Safety & Compliance:                                                                                                                                    

We keep safety a top priority so you can focus on delivering great service. Our team follows all TSA, health department, and airport compliance guidelines.

Scheduling Transparency:                                                            

Shifts vary by flight schedules; flexibility during peak travel seasons ensures smooth operations and a balanced work experience.