Operations & Enquiries Coordinator
Operations & Enquiries Coordinator Quill Academy · Halifax · Part-time, with room to grow
About us
Quill Academy runs small-group 11+, SATs and GCSE tuition at Croft Myl in Halifax. We’re growing, and we’re looking for someone to help run the centre day to day and build how it works as it grows.
About the role
You’ll work directly with our director on the day-to-day running of Quill.
That means making sure families get a quick, warm response, staff know where they need to be, and nothing falls through the cracks.
As Quill grows, this role is designed to grow into Operations Manager.
What you’ll do
Running the centre
- Respond to new enquiries, call parents back and book first sessions
- Be the first point of contact for families: absences, questions and everyday queries
- Organise tutor rotas and arrange cover
- Keep student records up to date in our management system
Building our systems
- Set up and improve how we work, including our management software, forms, checklists and parent communication
- Find repetitive admin and help automate it
- Write clear step-by-step processes, so the team always knows how things are done
Helping the centre grow
- Follow up every enquiry until the family has booked or decided
- Track sign-ups, retention and empty places, and suggest ways to fill them
- Keep on top of payments, and flag anything overdue early
Who we’re looking for
- Organised, reliable and quick to reply.
- People can count on you.
- Confident and friendly on the phone and in writing
- Comfortable with technology, such as spreadsheets, apps and online tools, and enjoys making things run better
- Someone who takes ownership and wants to build something, not just clock in
- Experience in customer service, sales calls, admin or working with young people is helpful but not essential. We’ll train you on our systems.
The details
Hours: 15–20 a week. Weekday evenings and Saturdays at our Halifax centre. Hybrid working can be discussed