Operations Associate (New Store Opening & Franchise Support, Korean Bakery Brand)

Job Title Operations Associate (New Store Opening & Franchise Support,Korean Bakery Brand)

Company Overview Green Doors LLC is conducting this search on behalf of a leading global Korean bakery brand that is rapidly expanding across North America. We are seeking a proactive and dedicated Operations Associate based in Fort Lee, NJ, to support new store openings, maintain franchisee relations, and ensure high operational standards across regional store locations.

Position Summary The Ops Associate serves as a key liaison between corporate operations and franchise owners/operators. In this role, you will play an active part in supporting New Store Openings (NSOs), conducting on-site operational evaluations, providing hands-on training, and assisting with overall store performance and QSC (Quality, Service, Cleanliness) standards.

Key Responsibilities New Store Opening (NSO) Support:

• Coordinate and assist with operational prep work, timelines, and launch execution for new store locations.
• Follow up with franchisees through every phase of the opening timeline.
• Monitor post-opening operational metrics to ensure a smooth transition and long-term stabilization under the guidance of the Senior Franchise Business Consultant (Sr. FBC).
• Assist in refining and optimizing NSO workflow procedures.
• Existing Store Operational Support:
• Conduct regular, accompanied store visits to inspect product quality, branding compliance, marketing collateral, display standards, and menu presentations.
• Provide on-site coaching and administrative/operational support for store owners and staff.
• Collaborate with the Regional Manager to analyze store performance data, identify improvement areas, and recommend targeted operational solutions.
• Risk Management & Quality Control:
• Guide franchisees in executing Quality, Service, and Cleanliness (QSC) reporting.
• Provide guidance on customer complaint resolutions and standard escalation procedures.
• Franchise Communication & Coordination:
• Act as a reliable communication bridge between corporate teams (Marketing, SCM, Store Design, Development) and franchise units.
• Communicate company policies, promotional initiatives, and new product rollouts effectively.

Qualifications 

• Education: High School Diploma or GED required; Associate’s Degree or coursework in Hospitality, Business, or related fields preferred.
• Experience: 1+ years of experience in food service, Quick Service Restaurants (QSR), retail, or multi-unit chain environments. Previous experience as a shift leader, supervisor, or manager is a plus.
• Skills:
• Proficiency in basic software applications (MS Office, Outlook/Email, digital communication tools).
• Strong interpersonal, written, and verbal communication skills.
• Aptitude for fast learning and effective training/coaching.
• Travel & Driver Requirements: Valid Driver’s License and reliable personal transportation required. Willingness to travel regionally for new store openings and site visits (up to 75% travel).
• Language: English proficiency required. (Korean language skill is NOT required).

Compensation & Industry-Leading Benefits 

• Salary: $50,000 – $62,000 / year (Commensurate with experience)
• Health & Wellness:
• Medical, Dental, Vision, and Life Insurance (100% Company-Covered starting Day 1)
• Short-Term Disability (100% covered) & Long-Term Disability
• Retirement: 401(k) with 5% Immediate Match (No vesting period, eligible Day 1)
• Meals & Perks:
• Free Onsite Lunch Catering OR Daily Payroll Lunch Allowance
• $50/month Gym Membership Reimbursement
• Monthly Cell Phone Allowance
• 40% Employee Discount on products and services
• Paid Leave:
• Generous Paid Time Off (PTO) with tenure-based increases
• 11 Paid Company Holidays
• 12 Weeks 100% Paid Maternity Leave & Paid Secondary Caregiver Leave
• 40 Hours Paid Family Leave (Family Care / Volunteering)
• Paid Creative Leave based on years of service
• Culture: Employee club activities (e-sports, sports, books, movies) and talent-sharing programs.

How to Apply 

Please send your application directly to hr@ greendoors-us.com (or apply through Handshake with the required information below).

Required Documents & Information:

Updated Resume (PDF or Word format)

U.S. Work Authorization Status (e.g., U.S. Citizen, Permanent Resident, EAD/OPT, H-1B, STEM OPT, etc.)

Desired Salary / Salary Expectation (Annual USD)