IT Support Internship

About The Role:

An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members. 

Responsibilities:

• Act as help desk representative providing first level of response to incoming support requests from Spot employees 
• Respond to support requests via email, phone, and in-person interaction.  
• Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed 
• Create/update knowledgebase documentation for IT Support department 
• Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal 
• Creation, maintenance, and decommissioning of user accounts following department SOPs 
• Assisting in installation of network, infrastructure, and other hardware as needed 
• Participate in project-based work and other duties as assigned

Qualifications:

• Currently in pursuit of associate or bachelor’s degree 
• Information Technology, Cybersecurity, or other IT-related majors preferred 

Skills:

• Previous knowledge of Windows/Mac operating systems 
• Familiarity with computer hardware, software, and peripherals 
• Excellent problem-solving skills 
• Comprehension of technical documentation
• Ability to work independently and as part of a team
• Professional communication and customer service skills 

Work Environment:

• This role is in-person working between both of Spot’s downtown Indianapolis locations 
• Professional office environment 
• May be expected to lift equipment up to 40 pounds 
• Mix of fast-paced days on foot along with days spent working at a desk 

NOTE: This is an internship position intended for current college students. We can work with your schedule to accommodate a full-time or part-time basis.