Customer Service Associate

Responsibilities of the Customer Service Associate include:

• Respond to incoming customer inquiries via phone while providing timely and professional support.

• Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail.

• Document customer interactions and updates within internal systems to maintain accurate records.

• Navigate multiple applications and resources to research information and provide effective solutions.

• Meet established service level expectations while maintaining a high standard of customer satisfaction.